{"id":2449410,"url":"https://alion.io/job/ergasia-customer-care-representative","title":"Customer Care Representative","company":{"id":840249,"name":"Ergasia","domain":"ergasia.gr","url":"https://alion.io/company/ergasia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thessaloniki, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:18:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T09:53:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, is looking for aCustomer Care Representative in a 12-month fixed-term contract.\nAbout us…\nAlumil brings the best of us forward. Our mission is to deliver the creativity of all the Alumilers and thus make the world a more sustainable place. Afterall, “meraki” in Greek, means spirited work, without forcing yourself to be someone you’re not. Be you, be unique, make the difference, that’s the most precious thing to us. Responsibility, innovation, inclusion, and teamwork are the keywords we focus on.\nBuild excellence with us every day.\nThe role\nAs Customer Care Representative, a 12-month fixed-term contract role, your daily routine finds you at our premises in Thessaloniki, ensuring an outstanding customer experience while driving engagement and adoption of our digital platforms. Managing customer requests, coordinating with fabricators and internal teams, and supporting the adoption of ALUMIL's digital tools through product demonstrations, user onboarding and ongoing assistance will be the integral parts of your role. Your focus will be supporting the needs on MyWindows and Alumil Build. Let's take a closer look:\nManage incoming customer requests through phone, email, CRM, and digital channels\nQualify customer needs and connect homeowners and developers with suitable ALUMIL fabricators\nMaintain accurate CRM records and collaborate with the Digital Experience Consultant to resolve pending requests\nSupport new users through onboarding, initial setup and their first projects\nProvide first-level support, answer user questions and guide fabricators through key application features\nProactively follow up with newly onboarded and inactive users to encourage continued usage\nRequirements\nBachelor's degree in Business Administration, Marketing, Communications, Information Technology or a related field\nPrevious experience in customer service, digital product support or customer onboarding will be considered as a plus\nProficiency in CRM systems, Microsoft Office, and digital communication platforms\nStrong ability to learn, understand, and demonstrate digital applications and online platforms\nAbility to troubleshoot basic application issues and accurately document support requests \nExcellent communication, relationship-building, and customer-centric skills\nProactive mindset with a passion for delivering exceptional customer experiences\nBenefits\nProvision of private life & health insurance\nBenefits according to performance\nContinuous learning and support\nExcellent working environment\nAnnual training plan based on your needs\nRole specific benefits\nALUMIL opposes any discrimination, unequal treatment and violation of human rights and ensures the provision of equal opportunities at work. 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