Head of ERGO Engineering | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking a Head of ERGO Engineering to lead the design and build of our global production network, covering all aspects of data networking capabilities. As part of the Global Network organization and reporting to the Global Head of Network, you will manage a multinational engineering function responsible for WAN, LAN, SD-WAN, cloud connectivity, network security, and related services. This is a senior leadership role requiring strong ownership, strategic thinking, and the ability to lead a globally distributed engineering team.

How you will get the job done

• leading and managing a global network engineering function delivering:

  • WAN, LAN, SD-WAN, cloud connectivity, capacity design, Wi-Fi, routing and switching

  • Network security capabilities (firewalls, proxy, IPS/IDS)

  • DDI services (DHCP, DNS & IP Address Management)

  • Hardware design, selection, and evaluation testing

• overseeing the design and implementation of enterprise-wide network infrastructure supporting over 10,000 users globally

• ensuring high availability and stability by driving root cause analysis for production outages and defining design criteria to eliminate repeat incidents

• managing vendors and Managed Service Providers, including R&D collaboration, roadmap planning, and performance reviews

• building and leading a global team (10-20 FTE) of internal and external network engineers and specialists, including staffing, development, and performance management

• driving strategic initiatives such as site migrations, cloud integration, SD-WAN rollouts and other network-related projects, in close cooperation with CIO, CISO, and application leaders

• planning and managing network infrastructure budget (CAPEX and OPEX), with financial authority for project spend according to internal delegation levels

Skills and experience you will need

• fluent English, written and spoken (business level)

• Bachelor's or Master's degree in Computer Science, Information Technology, Electrical Engineering, or a related field

• minimum 8-10 years of experience in network engineering, including at least 3-5 years in a leadership or managerial role

• strong knowledge of network architecture, routing & switching, firewalls, VPNs, SD-WAN, and cloud networking

• experience with major networking and security vendors (e.g. Cisco, Aruba, Palo Alto, Fortinet) and public cloud networking (e.g. AWS, Azure)

• strong skills in network planning, capacity management, and risk assessment

• familiarity with ITIL processes and agile project management methodologies

• proven leadership experience in multinational environments and cross-functional collaboration

• excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders

• strategic mindset with strong analytical, problem-solving and decision-making skills under pressure

Nice to have

• advanced industry certifications (e.g. CCNP/CCIE, Juniper JNCIE)

• experience in large-scale enterprise environments with global network footprints

• experience driving cost optimization and innovation in network operations

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections - these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won't be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities - we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!