{"id":2421320,"url":"https://alion.io/job/ericsson-automated-operations-engineer-2","title":"Automated Operations Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":79,"ghost_share":0,"stale_share":0.785,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T10:39:46Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T12:34:02Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Join our Team\nAbout the Opportunity\nThe Automated Operations Engineer CS Core & RAN is responsible for 24×7 monitoring, fault detection, incident management and service assurance of PS Core network infrastructure. The role focuses on maintaining high network availability, ensuring service stability, meeting defined SLAs and supporting efficient network operations through proactive monitoring, troubleshooting and coordination with internal and external stakeholders.\nKey Responsibilities\nNetwork Monitoring: Monitor network elements, servers, applications and services using NMS, EMS and other monitoring tools.\nAlarm Management: Identify, analyze, correlate and troubleshoot network alarms to minimize service disruptions and ensure timely resolution.\nIncident Management: Perform Level 1 and 2 troubleshooting for PS Core network, transmission and service-related issues.\nTrouble Ticket Management: Create, update, track, and manage TTs in the ITSM tool ensuring accurate documentation and timely closure.\nEscalation Management: Escalate critical incidents and unresolved issues to the relevant technical teams, OEMs and stakeholders as per the defined escalation matrix.\nStakeholder Coordination: Coordinate with field teams, OEMs, service providers and internal operations teams for incident resolution and service restoration.\nSLA and KPI Compliance: Track operational SLAs and KPIs, identify deviations and ensure incidents are addressed within the agreed timelines.\nPreventive Maintenance: Perform routine network health checks and monitoring activities to identify potential issues and prevent service degradation.\nReporting and Documentation: Prepare incident reports, shift handover notes, operational dashboards and RCA inputs.\nChange and Maintenance Support: Support planned change activities, software upgrades and maintenance windows ensuring compliance with approved procedures.\nOperational Process Compliance: Follow defined SOPs, MOPs, escalation procedures and operational guidelines to ensure consistent service delivery.\nContinuous Improvement: Identify opportunities to improve monitoring effectiveness, incident handling and operational efficiency through process optimization and automation.\nRequired Skills and Qualifications\nKnowledge of telecommunications networks, particularly PS Core.\nExperience in network monitoring, alarm management, incident handling and trouble ticket management.\nUnderstanding of NMS/EMS tools and ITSM-based incident management processes.\nBasic troubleshooting knowledge of IP networking, transmission, and telecom services.\nUnderstanding of SLA/KPI monitoring, escalation procedures and operational reporting.\nAbility to work in a 24×7 shift-based operational environment.\nStrong focus on service assurance, incident resolution and operational compliance.\nKey Performance Expectations\nTimely identification, acknowledgment and resolution/escalation of critical alarms and incidents.\nAchievement of defined SLA and KPI targets.\nAccurate TT creation, assignment, tracking and closure.\nEffective shift handovers and adherence to operational procedures.\nMinimization of missed incidents and avoidable service-impacting delays.\nContinuous improvement in monitoring, troubleshooting and operational efficiency.\nWork Environment\nThe role requires working in a 24×7 Network Operations Centre (NOC) environment, including rotational shifts, weekends, and holidays as per operational requirements.\nAll academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 792474","description_format":"text","description_chars":4591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-13T05:14:27Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":32,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-automated-operations-engineer-2","json_url":"https://alion.io/job/ericsson-automated-operations-engineer-2.json","meta":{"generated_at":"2026-10-13T13:28:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-automated-operations-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-automated-operations-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-automated-operations-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-automated-operations-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-automated-operations-engineer-2"}]}