{"id":1946269,"url":"https://alion.io/job/ericsson-automated-operations-engineer","title":"Automated Operations Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":92,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muscat, Oman"],"countries":["OM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4417},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T05:19:57Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T01:43:34Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Join our Team\nAbout this opportunity:\nWe are looking for an Automated Operations Engineer within the Managed Services 1st-level Operations organization who will support the realization of solutions by providing specialized technical expertise on intelligent network systems.\nAs an Automated Operations Engineer, you will be involved in crafting schema objects such as facts, attributes, hierarchies and transformations to develop application objects.\nYou will also create BI reports and dashboards, write scripts and programs to automate manual work and improve operations.\nThe role includes maintaining, debugging and troubleshooting systems and software to ensure maximum efficiency.\nWhat you will do:\nResponsible for real-time monitoring of alarms and performance information on a 24x7 basis\nPerform initial analysis to identify issues and restore service where possible as part of 1st Line Support\nPerform detection, classification, correlation and accurate escalation of network incidents according to the agreed escalation matrix\nWork with a variety of tools and perform:\nAlarm surveillance\nTrouble-ticket management\nChange management support\n1st Level Service Restoration activities\nManage complaints from customers' Care\nEnsure adherence to all processes\nEscalate within the department/group and to service support units, ASPs and supplier partners to maintain the agreed service level\nExecute front-office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager\nSend, receive and follow up on trouble reports sent to delivery units, suppliers and customers\nResponsible for Remote Service Corrective and Preventive Maintenance\nThe skills you bring:\nDegree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent\nMinimum 2-4 years of experience in:\nOperations & Maintenance implementation\nFault management\nPerformance management\nExperience working with UOC OSS tools\nGood multi-vendor system knowledge\nProficient command of English\nExperience with Performance KPIs & CEM KQIs is an advantage\nHands-on automation experience is advantageous\nExperience monitoring alarms on:\nRAN\nTransmission\nCore\nNMS nodes\nProfessional / Technical Competencies\nProficient knowledge of Access, Core and IP/Transport Networks\nStrong understanding of network topology, traffic handling capabilities and traffic characteristics\nGood knowledge of network performance/configuration parameters and their interpretation\nNetwork service/performance focused\nAbility to adapt expertise in network operation processes and interfaces\nAdvanced knowledge of operating network implementation/integration processes\nExperience in the field of Mobile Network O&M\nAbility to work effectively in a fast-paced environment\nStrong teamwork skills and ability to support optimum workload distribution\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Oman (OM) || Muscat\nReq ID: 791936","description_format":"text","description_chars":3881,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-06T07:08:20Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.515,"p_room":0.9,"age_days":11,"expected_fill_days":26,"reasons":["conf:1","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-automated-operations-engineer","json_url":"https://alion.io/job/ericsson-automated-operations-engineer.json","meta":{"generated_at":"2026-10-11T03:54:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2056,"day_limit":5000,"remaining_today":2944,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-automated-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-automated-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-automated-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-automated-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-automated-operations-engineer"}]}