{"id":3942008,"url":"https://alion.io/job/ericsson-back-office-manager","title":"Back Office Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":131,"ghost_share":0.023,"stale_share":0.427,"repost_share":0.099,"time_to_fill_p50_days":35,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-05T01:51:06Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T16:10:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join our Team\nAbout this Opportunity:\nWe are seeking an experienced Back Office Manager to lead Core and Cloud domain operations within Ericsson Managed Services. You will develop a high-performing team and deliver secure, resilient, high-quality network operations in line with customer commitments. Working with customers and internal stakeholders, you will improve service performance through strong operational leadership, automation and continuous optimization.\nWhat you will do\nLead and develop a diverse Core and Cloud operations team. Set clear objectives, coach employees, manage performance and talent, support career development and upskilling, and plan succession.\nCoordinate back-office network operations across the Core and Cloud domains, ensuring secure, resilient and error-free service delivery through Ericsson Operations Engine and applicable EOE processes.\nOwn delivery against Working Level Agreements (WLAs), Service Level Agreements (SLAs) and KPI targets. Use performance data to identify gaps, take corrective action and improve quality, timelines and customer outcomes.\nBuild trusted customer relationships, participate in customer and MSCLT governance, align cross-functional stakeholders, support sales and transition handovers, and manage quality and delivery escalations.\nDrive Service Delivery Efficiency through automation-first ways of working, Federated Automation, data analytics and innovation to simplify operations, continuously improve service and optimize delivery cost.\nOversee incident, problem and change management in the Unit, ensuring appropriate coordination, risk controls, communication and follow-up learning to protect service continuity.\nOptimize resources and capability to meet business needs. Plan recruitment and development, address performance barriers, and lead organizational changes or restructuring when required.\nManage Unit financials and forecasts, prioritize and balance sub-unit budgets, optimize budget utilization, and approve and track team time booking.\nImplement relevant EGMS requirements and global processes, methods and tools. Promote Ericsson values, ethics and compliance, and ensure appropriate security, data privacy and access management.\nDrive OHS/EHS awareness and compliance, environmental responsibility and a secure, healthy working environment, supporting Target Zero and employee well-being.\nYou will bring\nA degree in Engineering, preferably Telecommunications, Computer Science, or equivalent. \n10+ years of total professional experience, including experience managing operations and leading teams, preferably with formal line-management responsibility.\nStrong understanding of Core and Cloud telecom operations, managed services delivery, service and customer segmentation, and the operational needs of these domains.\nDemonstrated ability to lead heterogeneous teams and to develop capability through performance management, coaching and motivation.\nKnowledge of service delivery governance, WLA/SLA management, ITIL and EOE processes, and transition from sales to delivery and handover.\nUnderstanding of the MSN financial model, with experience in financial forecasting, budget management and workforce optimization.\nAbility to manage multiple stakeholder priorities, customer expectations and escalations, and to build effective internal and external relationships.\nA data-driven, agile, automation-first, value-focused and innovative approach, with strong problem-solving and results orientation, accountability, integrity, and knowledge of Ericsson policies, directives and guidelines.\nLeadership certification (L1 assessment) is required.","description_format":"text","description_chars":3635,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network 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