{"id":3691264,"url":"https://alion.io/job/ericsson-cdc-service-delivery-lead","title":"CDC Service Delivery Lead","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":112,"ghost_share":0.018,"stale_share":0.473,"repost_share":0.107,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T08:47:36Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T14:15:19Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Join our Team\nAbout this opportunity\nWe are looking for a Service Delivery Lead who will help ensure our cyber defense capabilities translate into effective, reliable and continuously improving services. As CDC supports a growing number of internal and external customers, you will be an important link between our customers and CDC teams, helping us understand their needs, manage expectations and build strong, trusted relationships.\nCybersecurity is critical to protecting Ericsson, our operations and the trust our customers place in us. As the threat landscape continues to evolve, our Cyber Defense Center (CDC) plays a key role in strengthening Ericsson’s ability to detect, respond to and defend against cyber threats.\nYou will also help mature our service delivery model, including customer onboarding, service definitions, governance, service portfolio management and service performance.\nThe position is based in Bangalore, India.\nWhat you will do\n\nLead and coordinate the delivery of CDC services to internal and external customers\nBuild and maintain strong customer and stakeholder relationships\nCoordinate onboarding of new organizations and services into CDC\nDevelop and continuously improve the CDC service delivery model\nDefine and maintain services, responsibilities and supporting documentation\nDevelop and maintain the CDC service portfolio and service catalogue\nEstablish and follow up on SLAs, OLAs, KPIs and service performance\nTranslate customer needs into clear service and operational requirements\nCoordinate dependencies, issues and escalations across CDC teams\nDrive service reviews and continuous improvement\nContribute to CDC Process & Governance initiatives\nYou will bring\n\nExperience in IT or cybersecurity service delivery, preferably within a SOC, managed security service or similar operational environment\nExperience with service management, service ownership or service portfolio management\nStrong experience in customer and stakeholder management\nGood understanding of cybersecurity operations and security services\nExperience working with SLAs, OLAs, KPIs and service performance management\nStrong communication, coordination and problem-solving skills\nAbility to translate customer requirements into technical and operational needs\nAbility to work effectively across teams and cultures in a global organization\nProfessional proficiency in English\n“All academic credentials must be from recognized and accredited institutions and are further subject to verification\"\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Bangalore\nReq ID: 792161","description_format":"text","description_chars":3538,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Information Security","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-11-03T16:36:42Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.839,"p_room":0.55,"age_days":37,"expected_fill_days":35,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-cdc-service-delivery-lead","json_url":"https://alion.io/job/ericsson-cdc-service-delivery-lead.json","meta":{"generated_at":"2026-11-09T15:27:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-cdc-service-delivery-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-cdc-service-delivery-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-cdc-service-delivery-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-cdc-service-delivery-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-cdc-service-delivery-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3691264}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3691264},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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