{"id":4068948,"url":"https://alion.io/job/ericsson-charging-support-engineer","title":"Charging Support Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":118,"ghost_share":0.025,"stale_share":0.517,"repost_share":0.153,"time_to_fill_p50_days":35,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CAPA","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Oracle","optional":false},{"name":"Perl","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-29T07:48:05Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-15T08:22:52Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Join our Team\nAbout this opportunity:\nEMEA Networks brings together nearly 4,000 professionals to drive innovation across diverse markets, with a strong commitment to inclusion.\nWe seek a Charging Support Engineer for key CSP customers in Saudi Arabia. As part of EMEA Service Line Support & Repair, you will secure service availability and performance, resolve complex incidents, and support network stability, SLA fulfillment and customer satisfaction. You will partner with customer operations, Ericsson Global and Market Area support, and Product Development Units across charging and connected systems (IN/SDP, online/offline charging, mediation, and core and billing/CRM interfaces).\nWhat you will do:\nSupport Ericsson Charging in live customer networks; resolve incidents, problems and service requests within agreed SLAs, with root-cause analysis and accurate documentation.\nAnalyze logs, protocols, signaling, transactions and call flows across charging nodes and connected systems to identify failures and isolate faults end to end.\nExecute workarounds, configuration changes and corrective actions under Ericsson processes and customer change management.\nPerform health checks, monitoring and performance analysis; identify risks and recurring issues, and drive preventive actions for stability and customer experience.\nMaintain problem records and knowledge-base articles; participate in major-incident RCA and follow through on corrective and preventive actions.\nSupport software updates, patches and hot fixes through impact checks, test/pre-production validation, implementation support and post-change follow-up.\nWork with Global Support, Market Area teams and Product Development Units on complex tickets, escalations and product defects.\nAnalyze capacity, performance and stability; recommend improvements and present incident trends, risks and service actions in customer reviews.\nContribute to continuous improvement, automation and best-practice sharing.\nFollow Ericsson security, compliance, quality, service-delivery, health and safety requirements, plus customer site rules.\nJoin on-call/standby and 24/7 shifts, including weekends and public holidays as required and in line with business needs and local regulations.\nThe skills you bring:\nBachelor's degree in Telecommunications, Computer Science, IT or equivalent; typically 3+ years in telecom operations/support, ideally charging or BSS and preferably customer support.\nStrong knowledge of Ericsson Charging or equivalent online/offline systems: OCS/IN/SDP, rating, balance management, voucher/recharge and tariff structures.\nTelecom/protocol knowledge: IP networking, Diameter, SS7/SCCP, SIGTRAN, CAMEL/INAP, HTTP/REST, SOAP and TCP/UDP.\nHands-on Linux/UNIX, scripting (Bash, Python or Perl) and database concepts/experience (SQL, Oracle, PostgreSQL or similar).\nExperience with telecom log/tracing, monitoring and ticketing tools, including OSS/NMS, alarms, KPIs, and incident/problem management.\nExperience with cloud/virtualized environments (VMware, OpenStack, Kubernetes or containers) and their impact on charging; exposure to 5G Core, digital services, and modern charging and policy concepts.\nAnalytical, end-to-end troubleshooting and prioritization skills; attention to detail and ability to manage parallel issues under time pressure.\nCustomer-focused communicator and collaborative teammate, able to share knowledge and work across multicultural, virtual and distributed EMEA/global teams.\nFluent spoken and written English required; Arabic is an advantage for the Saudi Arabia customer.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Saudi Arabia (SA) || Riyadh\nReq ID: 793674","description_format":"text","description_chars":4616,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-11-11T12:45:43Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":0.9,"age_days":17,"expected_fill_days":35,"reasons":["seen:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-charging-support-engineer","json_url":"https://alion.io/job/ericsson-charging-support-engineer.json","meta":{"generated_at":"2026-11-15T17:32:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-charging-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-charging-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-charging-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-charging-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-charging-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4068948}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4068948},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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