{"id":1886233,"url":"https://alion.io/job/ericsson-credit-and-collections-analyst-b2b","title":"Credit and Collections Analyst (B2B)","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":105,"ghost_share":0,"stale_share":0.657,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3248},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-16T06:15:29Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-27T01:19:45Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Join our Team\nAbout the Role\nVonage is a global leader in cloud communications, delivering Unified Communications as a Service, Contact Center as a Service and Communications Platform as a Service solutions worldwide. The Credit and Collections Analyst manages the collections lifecycle for mid market and enterprise customers and partners with customers, Account Managers, Sales and Finance to drive timely cash collection, reduce aged debt and support credit risk management.\nKey Responsibilities\nCollections and Accounts Receivable\nManage an assigned portfolio of mid market and enterprise accounts and proactively follow up on outstanding balances.\nApply collection strategies based on customer segment and risk profile, prioritizing high value and aged accounts.\nMonitor accounts receivable aging reports and take timely action on accounts approaching or exceeding payment terms.\nPartner with Account Managers and Customer Success Managers to resolve slow pay and disputed accounts.\nEscalate unresponsive or high risk accounts with documented collection history and recommended next steps.\nDispute Resolution and Cash Application\nInvestigate and resolve billing disputes with Billing, Sales, Tax and Legal.\nApply customer payments accurately across billing platforms, including Zuora and Engage IP.\nResolve unapplied credit memos and receipts.\nProcess refunds and payment adjustments in compliance with SOX requirements and company policy.\nPrepare write off lists with supporting documentation.\nMaintain accurate collection notes, dispute documentation and account history in Oracle Advanced Collections or Salesforce.\nCross Functional Collaboration\nAct as the primary collections contact for assigned accounts and work with Account Managers, Sales, Billing, Tax and Finance to resolve payment blockers.\nParticipate in collections reviews and customer escalation calls.\nSupport enterprise customer onboarding by reviewing postpaid applications, validating payment terms and confirming billing setup accuracy.\nContribute to process improvement initiatives.\nRequired Qualifications\nThree to five years of experience in B2B collections or accounts receivable, managing enterprise or mid market portfolios.\nExperience in Telecom, UCaaS, CCaaS, CPaaS or SaaS is strongly preferred.\nExperience with Zuora, Oracle Advanced Collections, Salesforce or equivalent enterprise systems.\nStrong understanding of the Order to Cash cycle, including invoicing, cash application, refunds, disputes and write offs.\nKnowledge of SOX compliance requirements and collections related regulatory standards.\nProficiency in Microsoft Excel for accounts receivable analysis and aging reports.\nStrong communication, negotiation, conflict resolution and relationship management skills.\nAnalytical, detail oriented and results driven, with the ability to manage complex portfolios and competing priorities.\nPreferred Qualifications and Experience\nExperience with enterprise collections tools, multi currency or multi entity accounts receivable environments and international customer portfolios.\nExperience with accounts receivable reconciliations across integrated billing systems, such as Zuora and Oracle.\nUnderstanding of postpaid credit approval workflows in subscription based or usage based billing models.","description_format":"text","description_chars":3288,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T02:36:37Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long 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