{"id":3957179,"url":"https://alion.io/job/ericsson-customer-network-support-engineer","title":"Customer Network Support Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":112,"ghost_share":0.018,"stale_share":0.473,"repost_share":0.107,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Tcpdump","optional":false},{"name":"VMWare","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-23T10:08:24Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T01:01:31Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About this Opportunity\nAt Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join a small IMS support team within MOAI NEO, focused on 5G Core and Cloud Core for NACI customers. In this pivotal role, you will own complex L2/L3 incidents, improve live network stability, and work closely with product, project and problem management teams to reduce outages, prevent repeat faults and introduce new CCxx releases safely. You will play a key role in delivering reliable, high-performing 5G Cloud Core solutions, ensuring customer satisfaction, operational excellence and ongoing service stability.\nWhat you will do:\nLead investigations and drive the resolution of complex L2/L3 incidents across IMS, 5G Core and Cloud Core environments.\nRestore customer networks and services during critical incidents, taking ownership of fault isolation, advanced troubleshooting and service recovery.\nAnalyse system behaviour, identify root causes and work with problem management to prevent repeat faults and improve live network stability.\nCollaborate with product, project and delivery teams to support safe introduction of new CCxx releases and operational changes.\nCommunicate clearly with customers and internal stakeholders during high-pressure incidents, providing timely updates and practical technical guidance.\nDrive operational efficiencies through automation, knowledge sharing, mentoring and continuous improvement.\nIndependently manage support cases, resolve critical issues without escalation where possible, and contribute to reduced turnaround times.\nThe Skills You Bring\nCore IMS / VoLTE / VoWiFi domain:\nStrong understanding of IMS architecture and call flows, including P/I/S-CSCF, BGCF, MGCF, SBC, TAS/MMTel, HSS/UDM, PCRF/PCF, AS and related network functions.\nKnowledge of VoLTE, VoWiFi and VoBB fundamentals, including registration, originating and terminating calls, supplementary services, SMS over IMS, emergency calls, interconnect and roaming scenarios.\nFamiliarity with vendor-specific IMS implementations and common deployment topologies.\nProtocols and networking:\nSIP and SDP expertise, including method types, dialogs, routing, forking, error codes, re-INVITE and UPDATE.\nDiameter knowledge across Cx, Sh, Ro, Rx, Gy/Gx interfaces, with exposure to Radius where applicable.\nSolid IP networking capability, including IPv4/IPv6, routing, VLANs, DNS/ENUM, NAT, firewalls, load balancers and QoS.\nUnderstanding of TLS/IPSec, certificates and basic security concepts for signaling and media.\nPlatforms, OS and tooling:\nLinux administration skills, including systemd, networking, storage and performance basics.\nExperience with virtualization and cloud/NFVI concepts, including VMs, OpenStack, VMware and increasingly containers/Kubernetes for cloud-native IMS.\nProficiency with tracing and analysis tools such as tcpdump, Wireshark, vendor trace tools, log parsing, KPI/alarm monitoring, NMS/EMS, Grafana, Prometheus or equivalent platforms.\nScripting and automation capability using bash, Python, Ansible or similar tools for log extraction, health checks and repetitive operational tasks.\nSupport / operations skills:\nEnd-to-end troubleshooting mindset, with the ability to correlate alarms, logs, traces and KPIs to isolate root cause.\nUnderstanding of maintenance activities, including upgrades, patches, parameter changes, capacity expansions and rollback strategies.\nFamiliarity with incident, problem and change management practices, including RFO/RCA creation.\nStrong SLA awareness, including prioritization, escalation handling and impact analysis.\nCustomer and teamwork skills:\nClear written and verbal communication skills with operators and customers, with the ability to explain complex issues simply.\nStructured documentation habits, including case notes, known-error records and runbooks.\nStrong collaboration with integration, design and R&D/PD teams, with the ability to challenge and refine solutions based on field reality.\nReadiness for on-call and high-pressure outage handling while remaining calm, structured and methodical.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Australia (AU) || Sydney","description_format":"text","description_chars":4908,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-11-09T09:27:56Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":17,"expected_fill_days":35,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-11-10T02:49:19Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-customer-network-support-engineer","json_url":"https://alion.io/job/ericsson-customer-network-support-engineer.json","meta":{"generated_at":"2026-11-10T02:49:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-customer-network-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-customer-network-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-customer-network-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-customer-network-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-customer-network-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3957179}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3957179},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}