{"id":1886215,"url":"https://alion.io/job/ericsson-customer-support-intern","title":"Customer Support Intern","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":126,"ghost_share":0.024,"stale_share":0.468,"repost_share":0.103,"time_to_fill_p50_days":35,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Machine Learning","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-01T14:26:37Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T02:57:06Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"ghost","repost_count":2,"flags":["stale","repost"],"days_open":127},"description":"Grow with us\nCustomer Support & Repair Engineering Intern\nLocation: Plano, Tx\nDuration: 12 weeks\nStart date: May 25th, 2027\nPlease upload your unofficial transcript when applying.\nAbout this opportunity:\nThe Customer Support and Repair Engineering Intern will support Ericsson’s customer support and repair team in improving network support, repair processes, operational efficiency, and customer experience.\nThe position provides an opportunity to apply telecommunications engineering knowledge in a real-world customer support engineering environment while developing practical skills in artificial intelligence, automation, data analysis, troubleshooting, and process improvement.\nJoin our Team\nWhat you will do:\nSupport the analysis and resolution of telecommunications equipment, network, and service-related issues.\nAssist with repair, incident, problem, and service-support processes.\nAnalyze operational data to identify recurring issues, trends, risks, and improvement opportunities.\nDevelop or enhance automation solutions for repetitive support and repair activities.\nExplore practical applications of AI, machine learning, and intelligent automation in customer support operations.\nAssist with testing, documenting, and deploying approved tools, scripts, workflows, and process improvements.\nMaintain accurate technical documentation, dashboards, work instructions, and process records.\nSupport continuous-improvement initiatives within the Verizon customer support and repair organization.\nCollaborate with engineering, operations, supply, quality, and customer-facing teams.\nPrepare summaries, presentations, and recommendations for stakeholders.\nParticipate in team projects and other activities assigned by the manager or mentor.\nYou will bring:\nCurrently pursuing a bachelor’s or master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Network\nEngineering, or a related technical discipline.\nInterest in telecommunications networks, customer support, repair operations, service assurance, or technical troubleshooting.\nDemonstrated interest or experience in AI, automation, scripting, data analysis, or workflow improvement.\nFamiliarity with one or more programming or automation languages such as Python, JavaScript, SQL, PowerShell, or equivalent tools.\nAbility to analyze technical information, identify patterns, and communicate conclusions clearly.\nStrong problem-solving skills, curiosity, initiative, and willingness to learn.\nAbility to work collaboratively with technical and non-technical stakeholders.\nStrong written and verbal communication skills in English.\nAbility to work from or regularly attend the Ericsson office in Plano, Texas, as required by the team.\nThe intern will have the opportunity to:\nGain practical experience supporting a major telecommunications service provider.\nLearn how customer support, repair, incident, and service-assurance processes operate.\nApply telecommunications engineering concepts to real operational challenges.\nBuild experience with AI and automation in an enterprise support environment.\nDevelop professional skills through mentoring, cross-functional collaboration, and project delivery.\nUnderstand how Ericsson technology and services support Verizon’s network operations.\nEligibility requirements:\n2.7+ GPA on a 4.0 scale or equivalent\nActively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the internship\nAvailable for a full-time internship for 12 week\nWhy join Ericsson?\nAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?\nClick Here to find all you need to know about what our typical hiring process looks like.\nEricsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.\nIf you need assistance or to request an accommodation due to a disability, please contact Ericsson at .\nDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.\nEricsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.\nPrimary country and city: United States (US) || Plano (Country/ City)\nJob details: Support Engineer\nCompensation and Benefits at Ericsson\nAt Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.\nYour Pay\nThe salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.","description_format":"text","description_chars":5706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T02:36:37Z"},{"event":"close","at":"2026-10-10T07:36:10Z"},{"event":"reopen","at":"2026-10-13T16:29:30Z"},{"event":"close","at":"2026-10-31T14:27:08Z"},{"event":"reopen","at":"2026-11-03T16:36:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 85 · green card filings: 3","filings_12m":85,"filings_prev_12m":178,"green_card_filings_12m":3,"median_offered_wage_usd":122159,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.19,"p_room":0.28,"age_days":127,"expected_fill_days":35,"reasons":["conf:1","repost:2","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-customer-support-intern","json_url":"https://alion.io/job/ericsson-customer-support-intern.json","meta":{"generated_at":"2026-11-07T04:48:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-customer-support-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-customer-support-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-customer-support-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-customer-support-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-customer-support-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1886215}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1886215},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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