{"id":2050637,"url":"https://alion.io/job/ericsson-customer-technical-manager","title":"Customer Technical Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":77,"open_postings":79,"ghost_share":0,"stale_share":0.937,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":161000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1568},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false},{"name":"OpenStack","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-29T13:10:07Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T02:17:18Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join our Team\nAbout this opportunity:\nCustomer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical issues.\nCTM with the help of the CNS team will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. Expected to be expert in their domain and have very good technical understanding to deliver contracted support services of CSR handling, Problem Management, Proactive Support, and Software Update Handling services. CTM will be closely collaborate with the customer SDM in delivering quality Support Services.\nWhat you will do:\nHandle and resolve Customer issues, providing dedicated support.\nDeliver results & meet customer expectations, leading Software Uplift activities.\nHandle Customer and internal Stakeholders from Technical perspective, working with diverse team.\nKeep track of ongoing Customer service request and ensure that concern is being addressed with the right priority.\nAnalyse and troubleshoot to handle and provide support in critical and Emergency cases when needed.\nInterface and interact with the relevant stockholders within organization and ensure the timely progress on Customer-service-request for Critical/ Priority cases.\nBe available to handle customer technical queries all the time and ensure timely response.\nMake constant efforts to be updated on relevant technical skills all the time.\nSecure handover from Project and ensure all the technical check points are completed.\nPromote knowledge sharing sessions with stakeholders.\nReview the relevant technical document i.e., RCA.\nProvide technical support to SDM in all respect.\nEnsure that KPIs are met according to SLA.\nIdentify potential add on sales opportunities and address to the SDM.\nThe skills you bring:\nEducation: Engineering BSC or equivalent\nMin technical experience in Telecom of 5 Years\nWorking in Operating/Integrating/Supporting any of the following technology domains\nMobile Network experience\nTechnical team leading working experience.\nEvidence of excellent working relationships with customers and Working groups\nExperience in a Virtual Environment/OpenStack/Kubernetes is considered as a plus.\nLocal Saudi citizens would be preferred first.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Saudi Arabia (SA) || Riyadh\nReq ID: 791969","description_format":"text","description_chars":3548,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-07T21:32:19Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.573,"p_room":1,"age_days":8,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-customer-technical-manager","json_url":"https://alion.io/job/ericsson-customer-technical-manager.json","meta":{"generated_at":"2026-10-09T02:20:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":154,"day_limit":5000,"remaining_today":4846,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-customer-technical-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-customer-technical-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-customer-technical-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-customer-technical-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-customer-technical-manager"}]}