{"id":2602405,"url":"https://alion.io/job/ericsson-domain-support-specialist-2","title":"Domain Support Specialist","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":86,"ghost_share":0,"stale_share":0.791,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-13T05:58:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T23:23:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join our Team\nAbout this opportunity:\nThe Technical Authority Expert - SRF SCM RAN is responsible for planning, executing and owning software upgrades, configuration changes and related service quality activities for the RAN (2G/3G/4G) within the operations organization. The role ensures change activities meet SLA/WLA targets, follow correct methodologies to avoid outages, and include post upgrade verification and troubleshooting.\nWhat you will do:\nExecute and take ownership of RAN software upgrades/updates (BSC, eNodeB) and configuration changes according to approved change management processes.\nPrioritize and handle assigned work requests to meet SLA/WLA objectives; manage workload and escalations.\nPrepare and validate upgrade/change plans, rollback procedures and risk assessments prior to execution.\nCoordinate with cross functional teams (NOC, field engineering, RF, software teams, vendors) to schedule and perform upgrades with minimal service impact.\nPerform post upgrade validation, KPI checks and troubleshooting for downgraded or impacted sites, especially LTE (4G) cells.\nMonitor key service performance indicators (e.g., accessibility, retainability, throughput, RRC success, handover metrics) and interpret results to guide corrective actions.\nMaintain accurate change logs, configuration records and documentation for all activities performed.\nOrganize in house training, create runbooks, and maintain backup plans to ensure continuity and knowledge transfer.\nParticipate in technical reviews and recommend process or configuration improvements to enhance stability and service quality.\nEnsure strict compliance with safety, security and operational procedures to prevent outages caused by incorrect methodology.\nThe skills you bring:\nBachelor’s degree in Telecommunications, Electronics, Computer Science or related field (or equivalent experience).\nStrong Fundamental Knowledge of GSM, 4G, and 5G Technologies, with a good understanding of emerging telecom technologies, cloud-based RAN architecture, and upcoming advancements in the telecommunications domain\nHands-on Configuration Experience with Nokia and Ericsson RAN Equipment, including RAN network configuration, parameter management, feature implementation, troubleshooting, and operational support across different network technologies.\nProven ability to troubleshoot post upgrade site issues, particularly LTE down site or degraded performance cases.\nGood knowledge of service network/application characteristics and KPIs, and ability to interpret KPI trends to diagnose problems.\nFamiliar with change management, release management and operational SLAs/WLAs.\nExcellent communication and coordination skills; able to work under pressure and manage multiple priorities.\nExperience with vendor tools and OSS platforms used for RAN configuration and monitoring preferred\n“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 792723","description_format":"text","description_chars":4003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-15T08:26:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-16T01:18:37Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-domain-support-specialist-2","json_url":"https://alion.io/job/ericsson-domain-support-specialist-2.json","meta":{"generated_at":"2026-10-16T01:18:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-domain-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-domain-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-domain-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-domain-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-domain-support-specialist-2"}]}