{"id":3793921,"url":"https://alion.io/job/ericsson-dpi-support-specialist","title":"DPI Support Specialist","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":130,"ghost_share":0.023,"stale_share":0.431,"repost_share":0.1,"time_to_fill_p50_days":35,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-22T02:18:12Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T23:31:17Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Join our Team\nAbout this opportunity\nJoin the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.\nWhat you will do\nOperate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation.\nInvestigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.\nPrepare and handle reporting related to regulatory requirements in line with applicable processes.\nEngage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed.\nParticipate in the team’s 24x7 on-call support rotation\nThe skills you bring\nGood understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G, Packet Core Network architecture and protocols.\nHands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred.\nUnderstanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement.\nUnderstanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection)\nUnderstanding of DPI KPIs and ability to investigate root causes of performance degradation.\nExperience with customer experience management tools or network probing solutions is an advantage.\nGood understanding of Machine Learning, Artificial Intelligence, and cloud technologies.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Saudi Arabia (SA) || Riyadh\nReq ID: 793205","description_format":"text","description_chars":2639,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Enterprise Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-11-05T08:15:55Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":16,"expected_fill_days":35,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-dpi-support-specialist","json_url":"https://alion.io/job/ericsson-dpi-support-specialist.json","meta":{"generated_at":"2026-11-08T02:01:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4410,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-dpi-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-dpi-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-dpi-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-dpi-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-dpi-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3793921}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3793921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}