{"id":2203204,"url":"https://alion.io/job/ericsson-enterprise-support-engineer-i","title":"Enterprise Support Engineer I","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":92,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":803},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-07T06:04:14Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T23:19:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join our Team\nAbout this opportunity:\nCradlepoint, a part of Ericsson, was born in Boise and built for wireless. We help customers, across industries and around the world, utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G.\nThe Enterprise Support Engineers troubleshoot, escalate, and resolve customer issues regarding Cradlepoint products and/or services and educate customers on best practices when utilizing Cradlepoint. This is an entry-level position designed for someone building foundational technical knowledge and customer communication skills, with the support of experienced engineers. You will manage support cases, grow your troubleshooting expertise, and work toward greater independence over time. Products and Services include but are not limited to: Routers, APs, cellular connectivity, networking, and software services.\nWhat you will do:\nProvide technical support to customers via phone, email, chat, and case management systems\nTroubleshoot hardware, software, connectivity, configuration, and networking issues\nGather logs, diagnostic data, and relevant information needed for problem resolution\nFollow established troubleshooting methodologies and support processes\nEscalate issues appropriately and collaborate with senior team members when needed\nMaintain accurate case documentation and clear, professional customer communications\nParticipate in training programs, certifications, and technical development activities\nContribute to team knowledge sharing and documentation efforts\nMeet departmental performance, service, and quality expectations\nThe skills you bring:\nFoundational understanding of networking concepts: IP addressing, routing, switching, wireless, and cloud-managed solutions\nFamiliarity with network layers, including VLANs, NAT/PAT, DHCP, DNS, TCP/UDP, firewalls, and VPN concepts\nAbility to follow documented troubleshooting procedures and identify root causes with guidance\nProfessional communication skills with both customers and internal teams; ability to maintain detailed case notes\nAssociate degree in IT, Computer Science, Networking, or a related field - or equivalent practical experience\n0-2 years of experience in technical support, networking, wireless, or IT preferred\nEagerness to learn new technologies and continuously develop technical expertise\nAI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. 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