{"id":3068676,"url":"https://alion.io/job/ericsson-eoe-process-manager","title":"EOE Process Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":102,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-07-22T06:42:25Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T19:16:05Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"Join our Team\nAbout this opportunity:\nThe EOE Process Improvement Manager within SL Operate Service Management is responsible for designing/deploying scalable processes, aligned to ANO strategy and ensuring the processes are best in class, with continuous improvements via best practices.\nWhat you will do:\nCollaborate with EOE Process Governance Manager and Portfolio Managers to design and develop scalable and standardized process solutions taking into account the alignment with TM Forums ANO framework.\nEngage with MS Business Units to co-develop fit-for-purpose process deployment strategies that align with delivery goals and contractual commitments.\nRevise and optimize existing system logic and procedures for improved process efficiency and integration with broader process architecture.\nDrive Process development initiatives for MS Contract, including pre-sales, post-sales, and continuous improvement efforts across Managed Services (MS) business units.\nContribute to RFP responses by tailoring MS Process and MSTOP/EOE framework solutions to address customer and internal Ericsson requirements.\nExpand the MS Process portfolio and footprint by engaging across Business Units (BUs) and Customer Units (CUs) to meet evolving needs.\nThe skills you bring:\nIndustry experience: 8+ years.\nBSc/BTech/BE or equivalent degree.\nManaged Services hands-on experience within NOC/ MSCLT.\nBasic telecom knowledge.\nTrained or certified on the process framework of ITIL and/or eTOM.\nExcellent knowledge of MSDP tool suite and Automation, AI/ML & Analytics, BPMS etc.\nAbility to explain relevant Process frameworks.\nKnowledge about TMForum ANO framework.\nSix Sigma / Lean training and implementation experience Working knowledge of relevant ISO Standards.\nNote-All academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nJob details: Process Manager","description_format":"text","description_chars":2722,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-22T08:48:23Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.399,"p_room":0.28,"age_days":92,"expected_fill_days":33,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-eoe-process-manager","json_url":"https://alion.io/job/ericsson-eoe-process-manager.json","meta":{"generated_at":"2026-10-23T20:19:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-eoe-process-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-eoe-process-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-eoe-process-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-eoe-process-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-eoe-process-manager"}]}