{"id":1816879,"url":"https://alion.io/job/ericsson-erc-solution-architect","title":"ERC Solution Architect","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Budapest, Hungary","Kraków, Poland","Gdańsk, Poland","Łódź, Poland"],"countries":["PL","HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T11:00:06Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-07T02:19:42Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Grow with us\nAbout this opportunity:\nEricsson is looking for a Solution Architect to join our Global Emergency Handling (GEH) to take on new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems.\nGEH Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support Engineers/Solution Architects within the Customer Support organization providing end-to-end Emergency Handling services for customers globally.\nThis is a key role that provides a new opportunity for career growth within customer support from both technical and management aspects.\nThe profile we are looking for is expected to provide technical and leadership support services to our customers.\nAs a Support Solution Architect, you will take part in fault isolation of network and solution-level issues, and resolve problems to stabilize and optimize customer networks in a timely manner.\nWhat you will do:\nBe responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time\nActively contribute to the delivery of customer projects beyond Emergency Handling\nBrainstorm and provide solutions to customers' problems during emergencies and in post-mortem phase or cross-domain task forces and RCA CSRs\nDrive an effective collaboration internally while interacting closely with our customers\nRemove barriers and address complex situations about technical and business challenges while driving the emergency\nParticipate with various levels of Local and Global Support management in post-event improvement activities\nThe skills you bring:\nMinimum Bachelor’s degree in Engineering or Computer Science or equivalent experience\n5+ years of Customer Support experience\nSolid technical background with hands-on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.\nBroad Solution and Networking experience in a Telecom domain preferably in E2E network-level troubleshooting\nDemonstrated leadership, excellent analytical & problem-solving capability and negotiation skills\nGood communication skills; including oral, written and presentations\nCustomer orientation, excellent collaboration, and conflict management skills\nThe ability to remain calm and focused under extremely stressful situations and be open minded when approaching problems, considering all inputs and available alternatives before making decisions\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. 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