{"id":2442638,"url":"https://alion.io/job/ericsson-incident-manager-3","title":"Incident Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":79,"ghost_share":0,"stale_share":0.785,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-18T07:05:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:24:00Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Join our Team\nJoin our Team\nAbout this Opportunity:\nWe are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions.\nWhat You Will Do:\nIncident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery.\nTechnical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events.\nResource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service.\nEscalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents.\nReporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents.\nCustomer Communication: Maintain clear communication with customers and management about incident status and progress.\nCrisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes.\nCollaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents.\nContinuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact.\nThe Skills You Bring:\n7+ years experiece in Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (8-15 years).\nTechnical Leadership: Strong ability to lead and manage technical teams under pressure.\nProblem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery.\nTelecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus).\nCalm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach.\nCustomer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism.\nCommunication Skills: Fluent in English, with strong written and verbal communication abilities.\nEscalation & Crisis Management: Skilled in handling escalations and managing political dynamics in high-stakes scenarios.\nEngineering Background: An engineering degree or equivalent technical qualification.\n\"All academic credentials must be from recognized and accredited institutions and are further subject to verification\"\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 789549","description_format":"text","description_chars":3843,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-13T12:34:02Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.562,"p_room":0.36,"age_days":56,"expected_fill_days":32,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-14T00:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-incident-manager-3","json_url":"https://alion.io/job/ericsson-incident-manager-3.json","meta":{"generated_at":"2026-10-14T00:46:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-incident-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-incident-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-incident-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-incident-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-incident-manager-3"}]}