{"id":1895247,"url":"https://alion.io/job/ericsson-incident-manager","title":"Incident Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":79,"open_postings":77,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-14T08:58:54Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T07:36:10Z","board_verified":false,"closed_at":"2026-10-10T07:36:10Z","days_open":56,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":56},"description":"Join our Team\nAbout this opportunity:\nJoin us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.\nWhat you will do:\nManage incidents 24X7 and ensure minimal disruption to services and fast service restoration\nSetting up of Technical and Management Bridge to facilitate communication during incidents.\nEnsure timely communication / information flow towards internal and external stake holders.\nEngage relevant stake holders and initiate management and technical escalations when required to protect Ericsson and/ or customer interests.\nEnsure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.\nLog all incident details, allocating approved categorization and prioritization.\nKeep users and stake holders informed about their incident status at agreed intervals.\nAssociate incidents with other records (i.e) changes, problems, repetitive incidents etc.\nProvide first line investigation and diagnosis of all incidents via major incident report.\nEnsure recovery team remains sensitive to collection and correlation of data for potential RCA post event.\nEscalate critical outages to problem Manager after restoration for RCA (As define in MSTOP).\nAlways remain available during the designated shift and / or roster period.\nEnd to End incident owner.\nAll academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 789434","description_format":"text","description_chars":2928,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T07:37:13Z"},{"event":"close","at":"2026-10-06T04:33:11Z"},{"event":"reopen","at":"2026-10-06T12:39:45Z"},{"event":"close","at":"2026-10-10T07:36:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ericsson-incident-manager","json_url":"https://alion.io/job/ericsson-incident-manager.json","meta":{"generated_at":"2026-10-12T16:03:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-incident-manager"}]}