{"id":1886253,"url":"https://alion.io/job/ericsson-local-operations-manager","title":"Local Operations Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":113,"ghost_share":0.009,"stale_share":0.637,"repost_share":0.009,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yokohama, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-02T17:26:09Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-27T19:13:43Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":116},"description":"Join our Team\nAbout the Team\nYou will join Ericsson’s BNEW RCE LO Lab Site Operations Asia team. We manage R&D labs in Beijing, Chengdu and Yokohama, serving thousands of internal users from BNEW, BCSS and local market areas.\nR&D is establishing a new lab in Yokohama, and RCE LO will deliver:\nLab facility infrastructure services\nDay-to-day operations\nHardware installation services\nThese services will support both R&D and NSI lab users. As IT Operations Manager for Yokohama Lab, you will lead local lab service delivery and ensure that local lab needs are understood and met.\nRole Purpose\nThe IT Operations Manager (Lab Operations Manager) for Yokohama Lab is responsible for:\nLeading the local lab operations team and acting as the users’ primary site interface for Lab Operations (LO)\nEnsuring safe, secure, efficient and cost-effective lab and facility infrastructure\nSecuring high-quality delivery of lab services to internal users\nManaging local operational KPIs, resources and costs, and driving continuous improvement\nThis is a hands-on leadership role, combining operational excellence, stakeholder management and basic lab infrastructure understanding.\nKey Responsibilities\nAct as the local interface for Lab Operations for Yokohama Lab users, representing LO towards R&D, NSI and other stakeholders\nMonitor and manage service backlog; coordinate and drive service delivery in line with priorities, with strong focus on quality and safety\nSecure facility and lab infrastructure to meet user requirements (power, cooling, racks, network, physical security and other basic lab facilities)\nOversee and coordinate hardware installation services and lab changes for R&D and NSI users\nMonitor and communicate delivery status to stakeholders; ensure user satisfaction through proactive follow-up and issue resolution\nSuggest and implement continuous improvements to lab processes and services; act on flow impediments and secure on-time delivery\nManage and follow up operational KPIs related to lab performance, safety, quality, utilization, lead-times and user experience\nConsult line managers and stakeholders on local site finance forecast and spending; support budgeting and cost follow-up for lab operations\nCoordinate resources, work planning and workload balancing across the local team; ensure clear ownership and accountability for tasks\nEnsure compliance with Ericsson safety, security and operational governance in the lab environment\nIdentify and highlight risks to lab operations and service delivery; propose mitigations and drive actions\nCollaborate closely with R&D, NSI, Facility, Sourcing and suppliers to secure efficient end-to-end delivery\nContribute to documentation of local procedures, standards and guidelines for Yokohama Lab operations\nEssential Skills and Experience (Must-Have)\nProven leadership experience, ideally in an operations, facility or IT/lab environment\nDemonstrated ability in resource management and building an engaged, collaborative team culture\nStrong safety and security mindset, with experience applying safety practices in technical or lab environments\nSolid stakeholder management and influencing skills; able to build trust and drive alignment across functions\nTrack record of operational excellence and execution, including managing backlogs and end-to-end service delivery\nExperience managing operational KPIs and using data to drive improvement and decision-making\nHigh level of accountability and ownership, with the ability to take decisions and follow through\nBasic knowledge of lab or data center infrastructure (facility, power, cooling, networking, racks) and related finance/cost concepts\nGood communication skills, able to work effectively with both technical and non-technical stakeholders\nFluent in English; Japanese language skills are a strong advantage for local stakeholder interaction\nPreferred Background\nData center, lab or R&D working experience is highly preferred\nExperience in team leadership, user support, cost and resource management is recognized and valued\nExperience in a global, matrix organization and working with cross-functional teams\nSkills That Can Be Learned on the Job\nLab-specific technologies and platforms used in Ericsson R&D and NSI environments\nEricsson internal processes, governance frameworks and tools related to lab operations\nProject management methods and ways of working\nDigital and data analytics tools used for KPI follow-up, reporting and continuous improvement\nPersonal Attributes\nThe person in this role will naturally enjoy:\nWorking closely with users as their local site interface, listening to needs and translating them into concrete actions\nMonitoring backlog and coordinating service delivery with clear priorities and strong quality focus\nSecuring facility infrastructure so that users can rely on a safe, robust and efficient lab environment\nConsulting line managers on local finance forecast and spending and making well-grounded recommendations\nMonitoring and communicating delivery status, closing the loop and ensuring user satisfaction\nSuggesting continuous improvements to processes and services, acting on flow impediments and highlighting risks early\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Japan (JP) || Yokohama\nReq ID: 787435","description_format":"text","description_chars":6212,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T02:36:37Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.145,"p_room":0.28,"age_days":116,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-local-operations-manager","json_url":"https://alion.io/job/ericsson-local-operations-manager.json","meta":{"generated_at":"2026-10-27T22:24:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-local-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-local-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-local-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-local-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-local-operations-manager"}]}