{"id":1682306,"url":"https://alion.io/job/ericsson-noc-shift-lead","title":"NOC Shift Lead","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":110},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-16T11:12:59Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T01:18:20Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Join our Team\nAbout this opportunity:\nWe are looking for an experienced NOC Shift Lead to manage assigned NOC shift operations within Ericsson Service Delivery. As the shift SPOC, you will coordinate incidents, alarms, escalations, customer concerns, and operational decisions to support service availability, performance, continuity, customer experience, and SLA compliance.\nThis individual-contributor role supports an automated global or virtual managed-services environment and may include 24/7 shift or on-call work. The position is aligned to Job Stage 5/6 within Automated Operations.\nWhat you will do:\nLead NOC shift operations, priorities, workload, procedures, escalations, and handovers.\nCoordinate incident investigation, resolution, communication, escalation, and closure.\nMonitor services, alarms, security events, performance, capacity, and customer impact.\nSupport critical incidents, preventive maintenance, service assurance, and problem management.\nMaintain accurate tickets, reports, records, knowledge articles, and shift information.\nMonitor automated recovery, investigate automation exceptions, and support reusable automation use cases.\nCoordinate with NOC operators, domain teams, technical authorities, vendors, field operations, and customer-facing teams.\nShare knowledge and recommend improvements to tools, processes, service quality, and customer experience.\nThe skills you bring:\nBachelor’s degree or equivalent in Telecommunications, Electronics, Computer Science, IT, or a related discipline.\nTypically 6 or more years of experience in telecommunications, managed services, network operations, IT operations, or service delivery.\nExperience as a NOC Shift Lead, Operations Lead, Incident Lead, or in a comparable role.\nKnowledge of service monitoring, incident management, preventive maintenance, escalation management, ITIL/ITSM, SLA/WLA, and operational reporting.\nExperience with telecom, IT, OSS/BSS, cloud, or multi-vendor environments.\nKnowledge of Ericsson Operations Engine and automation-led managed services is preferred.\nFamiliarity with network monitoring, event and fault management, QoS, customer-experience monitoring, and telecom domains such as RAN, Packet Core, VAS, IP, or transport.\nWorking knowledge of automation frameworks, scripts, APIs, test automation, or model assurance.\nStrong analytical, troubleshooting, communication, decision-making, customer-orientation, collaboration, and continuous-improvement skills.\nCommitment to information security, compliance, safety, health, and well-being.\nWillingness to work 24/7 shifts or on-call support when required.\nAt Job Stage 6, you are expected to solve complex problems independently, work within agreed governance, support less-experienced colleagues, and contribute to team quality.","description_format":"text","description_chars":2792,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-02T09:47:27Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.584,"p_room":0.9,"age_days":16,"expected_fill_days":31,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-noc-shift-lead","json_url":"https://alion.io/job/ericsson-noc-shift-lead.json","meta":{"generated_at":"2026-10-04T01:59:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2694,"day_limit":5000,"remaining_today":2306,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}