{"id":1736437,"url":"https://alion.io/job/ericsson-packet-core-support-solution-architect-2","title":"Packet core Support Solution Architect","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":74,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia","Nairobi, Kenya","Cairo, Egypt","Algiers, Algeria","Lagos, Nigeria","Amman, Jordan"],"countries":["SA","KE","EG","DZ","NG","JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1208},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-16T14:55:42Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-08T00:14:06Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Join our Team\nAbout this opportunity:\n\nWe are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high-quality support services for Packet Core networks.\nIn this role, you will identify and resolve complex network issues, guide technical investigations, and ensure network stability through advanced troubleshooting and strong solution ownership. You will drive Customer Service Requests (CSRs), coordinate activities across support functions, and provide technical leadership during major incidents, emergency handling, and crisis situations.The role requires strong knowledge of customer networks, operational processes, and Packet Core technologies, combined with the ability to work effectively with customers and global cross-functional teams.\n\nWhat you will do:\n\nOwn and drive complex Customer Service Requests (CSRs) from initiation to closure, ensuring effective coordination and customer satisfaction.\nLead complex Packet Core network and node investigations, troubleshooting technical issues and identifying root causes.\nDevelop and coordinate solutions to restore and maintain network stability.\nProvide technical leadership during major incidents, emergency handling, customer escalations, and crisis situations.\nTake end-to-end ownership of assigned solutions throughout investigation, resolution, and service improvement.\nBuild strong customer relationships by understanding their network environment, priorities, and operational requirements.\nCollaborate with engineers and cross-functional teams to share knowledge and improve troubleshooting efficiency.\nIdentify product, process, and service improvements and translate technical findings into clear requirements.\nIdentify potential business opportunities arising from customer requirements and operational challenges.\nEscalate recurring problems, process deficiencies, and operational irregularities to relevant stakeholders.\nCreate and maintain known solutions and technical knowledge articles.\nApply relevant Solution Management and global support processes.\n\nThe skills you bring:\n\nBachelor’s or master’s degree in Telecommunications, IT, Computer Science, or a related field.\n10+ years of relevant telecommunications experience, with extensive Packet Core support, integration, or operations expertise.\nStrong troubleshooting, fault-finding, root-cause analysis, and problem-solving skills.\nExcellent understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.\nStrong understanding of surrounding domains, including Circuit-Switched Core, IMS, and RAN.\nStrong Ericsson Packet Core product knowledge, particularly EPG, SGSN-MME, PCC/PCG, PCRF (SAPC/CCPC), and DNS/IPWorks.\nExcellent knowledge of virtualization and cloud technologies, including cloud-native environments, OpenStack, Kubernetes, and Docker.\nExcellent knowledge of UNIX/Linux operating systems.\nStrong IP networking knowledge, including routing, protocols, network design, and troubleshooting.\nExperience with hardware/software installation, configuration, migration, and upgrades.\nExperience with First Office Application (FOA), Proof of Concept (PoC), or similar customer validation activities.\nKnowledge of PROPS-C or similar support/service-management frameworks.\nAbility to lead technical teams during complex investigations and critical customer situations.\nStrong communication, presentation, collaboration, and customer-facing consulting skills.\nAbility to work under pressure and align technical solutions with customer and business priorities.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Nigeria (NG) || Lagos\nReq ID: 791328","description_format":"text","description_chars":4610,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-03T01:10:14Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.556,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-packet-core-support-solution-architect-2","json_url":"https://alion.io/job/ericsson-packet-core-support-solution-architect-2.json","meta":{"generated_at":"2026-10-08T02:30:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4327,"day_limit":5000,"remaining_today":673,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-packet-core-support-solution-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-packet-core-support-solution-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-packet-core-support-solution-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-packet-core-support-solution-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-packet-core-support-solution-architect-2"}]}