{"id":4224931,"url":"https://alion.io/job/ericsson-problem-manager-cloud-nfvi-and-cnis","title":"Problem Manager - Cloud (NFVI and CNIS)","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":127,"ghost_share":0.008,"stale_share":0.465,"repost_share":0.126,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Calico","optional":false},{"name":"CAPA","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Keycloak","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PKI","optional":false},{"name":"Prometheus","optional":false},{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-10-14T01:33:10Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T07:23:56Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Join our Team\nAbout the Opportunity\nEricsson is seeking an experienced CNIS Problem Manager to drive the identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms.\nThe role combines ITIL Problem Management, technical root-cause analysis, and strong knowledge of Kubernetes, CNIS, cloud-native networking, Rook-Ceph storage, CNF platforms, and 5G Core infrastructure. The successful candidate will coordinate cross-functional teams to improve platform stability, reduce repeat incidents, and ensure effective corrective and preventive actions.\nThe role requires close collaboration with CNIS engineering, Kubernetes platform teams, network and storage specialists, CNF owners, NOC operations, service assurance, vendors, and customer-facing teams.\nWhat you will do:\nKnowledge of Ericsson Cloud Native Infrastructure Services (CNIS).\nExperience with Ericsson Cloud Container Distribution (ECCD), CEE, and Kubernetes platforms.\nFamiliarity with Ericsson CNFs, 4G/5G Core, IMS, EPC, and telecom workloads.\nUnderstanding of Ericsson tools such as ENM, CENX, EO-EVNFM, OMC, and ESM.\nExperience with cloud-native networking, storage, observability, and lifecycle management.\nKnowledge of Kubernetes troubleshooting, Helm, CNF onboarding, upgrades, scaling, and resilience.\nAbility to perform RCA and Problem Management across Ericsson cloud platforms.\nFamiliarity with Rook-Ceph, Multus, Calico, SR-IOV, Prometheus, Grafana, and centralized logging.\nUnderstanding of Ericsson cloud security, PKI, LDAP, Keycloak, RBAC, and SSO.\nITIL Problem Management experience in a telecom cloud or NOC environment.\nThe skills you bring:\nBachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field.\n4-12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management.\nStrong knowledge of ITIL Problem Management, incident management, RCA, and continual service improvement.\nHands-on experience with Kubernetes, CNIS, CNFs, Helm, YAML, Git, and Linux.\nPractical knowledge of Multus, Calico, SR-IOV, Rook-Ceph, CSI, and persistent storage.\nUnderstanding of L2/L3 networking, VLAN, VXLAN, BGP, IPAM, routing, and network policies.\nAll academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) ||\nReq ID: 792818","description_format":"text","description_chars":3453,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-11-13T07:23:56Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.801,"p_room":0.75,"age_days":30,"expected_fill_days":35,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-11-13T09:22:09Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-problem-manager-cloud-nfvi-and-cnis","json_url":"https://alion.io/job/ericsson-problem-manager-cloud-nfvi-and-cnis.json","meta":{"generated_at":"2026-11-13T09:22:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-problem-manager-cloud-nfvi-and-cnis"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-problem-manager-cloud-nfvi-and-cnis"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-problem-manager-cloud-nfvi-and-cnis"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-problem-manager-cloud-nfvi-and-cnis\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-problem-manager-cloud-nfvi-and-cnis"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4224931}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4224931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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