{"id":2973021,"url":"https://alion.io/job/ericsson-problem-manager-ims-core","title":"Problem Manager- IMS Core","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":102,"ghost_share":0,"stale_share":0.686,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":31000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-27T07:45:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T16:28:47Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Join our Team\nAbout This Opportunity\nWe are looking for a proactive and analytical Problem Manager - Core Domain to join our L1 NOC (Network Operations Center) team at Ericsson. In this role, you will be responsible for identifying, analyzing, and managing recurring network problems within the Core network domain, driving root cause analysis (RCA), and implementing permanent fixes to minimize network disruptions.\nYou will work closely with L1, L2, and L3 technical teams, service management stakeholders, and customer teams to ensure problem resolution aligns with SLA commitments and continual service improvement goals. This is a key role in strengthening operational stability and delivering a superior network experience for Ericsson's customers.\nWhat You Will Do\nOwn end-to-end problem lifecycle management for Core network domain incidents\nConduct thorough Root Cause Analysis (RCA) for recurring and major incidents\nIdentify problem trends through incident data analysis and proactive problem detection\nRaise and manage Problem Records in the ITSM ticketing system (ServiceNow / BMC Remedy / JIRA)\nDrive Known Error identification and maintain the Known Error Database (KEDB)\nCollaborate with L1 NOC, L2, and L3 teams to facilitate timely problem investigation and resolution\nCoordinate with Core network engineers, field teams, and vendor support for problem closure\nEscalate critical or unresolved problems to senior technical leads and management as per the escalation matrix\nInterface with the customer / client teams for problem status updates and post-incident reviews\nPrepare and deliver high-quality RCA reports and Problem Management reports to internal and external stakeholders\nDocument workarounds, known errors, and resolution steps in the knowledge base\nMaintain accurate problem logs, closure reports, and trend analysis records\nSupport audit and compliance activities with relevant documentation\nAnalyze problem trends and recurring fault patterns to identify improvement opportunities\nWork with operations and technical teams to implement preventive actions and process improvements\nContribute to SLA performance improvement initiatives and reduction of repeat incidents\nParticipate in service review meetings and provide problem management inputs\nWhat You Will Bring\nGood understanding of Core network technologies - IMS, VoLTE, EPC, 4G/5G Core, CS Core, MSS, MGW, HLR/HSS\nFamiliarity with telecom network architecture and end-to-end service flow in Core domain\nExperience with ITSM tools such as ServiceNow, BMC Remedy, or JIRA\nUnderstanding of alarm monitoring platforms and NMS/EMS tools\nWorking knowledge of ITIL Problem Management processes\nExperience & Qualifications\n5-10 years of experience in telecom network operations, with at least 5 years in a Problem Management or senior NOC role\nHands-on experience in Core domain fault management, incident analysis, or network support\nStrong analytical and troubleshooting skills with the ability to identify patterns across large incident datasets\nExcellent written and verbal communication skills for stakeholder reporting and RCA documentation\nBachelor's degree in Engineering (Electronics / Telecommunications / Computer Science) or equivalent\nPreferred Qualifications\nITIL Foundation Certification (v3 or v4) preferred\nExposure to 24x7 NOC operations environment\nPrior experience in Managed Services / Network Operations for a telecom operator or OEM\nAll academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 789978","description_format":"text","description_chars":4582,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-21T03:18:20Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.512,"p_room":0.36,"age_days":55,"expected_fill_days":32,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-problem-manager-ims-core","json_url":"https://alion.io/job/ericsson-problem-manager-ims-core.json","meta":{"generated_at":"2026-10-22T16:59:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-problem-manager-ims-core"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-problem-manager-ims-core"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-problem-manager-ims-core"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-problem-manager-ims-core\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-problem-manager-ims-core"}]}