{"id":1816848,"url":"https://alion.io/job/ericsson-senior-engineer-fixed-network-service-manager","title":"Senior Engineer- Fixed Network Service Manager","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":79,"ghost_share":0,"stale_share":0.785,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3777},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-21T08:12:45Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T12:34:02Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":83},"description":"Join our Team\nAbout this opportunity\nWe are seeking an Enterprise and FTTX Service Manager is responsible for the end-to-end delivery, performance, and continuous improvement of Enterprise/FTTX services, ensuring services are delivered in line with agreed SLAs, KPIs, quality, cost, and customer experience targets. The role acts as the key bridge between customers, internal operational teams, inter domain and inter department and external partners or vendors, ensuring stable operations and high service availability across the Enterprise and FTTX network.\nWhat you will do\nOwn and manage end-to-end Enterprise and FTTX service delivery from provisioning to Acceptance, assurance and restoration.\nEnsure compliance with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and regulatory requirements.\nMonitor network performance, service availability, fault trends, and customer-impacting events.\nLead service recovery during major incidents, outages, and escalations, ensuring timely communication and timely resolution including stakeholder notifications. To call and lead War Room\nDrive root cause analysis (RCA) and corrective/preventive actions for recurring Enterprise and FTTX issues.\nTo perform standby duties after office hours as per requirements\nPartner & Vendor Management\nTo support Enterprise and FTTX rollout, installation, and maintenance partners to ensure Operational Readiness is met.\nAct as the single point of accountability for enterprise, wholesale, or high-value Enterprise and FTTX customers for end customer.\nMaintain strong relationships with internal stakeholders (NOC, Back Office, Field Operations, DPQ, SVM).\nLead customer service reviews, performance reporting, and service improvement discussions.\nHandle escalated complaints and high-impact customer issues professionally.\nDefine, track, and report KPIs such as SLA availability, MTTR, installation lead time, and repeated faults.\nAnalyse trends in incidents, complaints, and operational costs to identify systemic improvements.\nPrepare operational dashboards, executive reports, and management updates.\nEnsure Change Management processes are dully followed for Enterprise and FTTX related services\nEnsure Preventive Maintenance activities are coordinated and completed on committed timeline for all Enterprise and FTTX services\nTo ensure all Enterprise and FTTX database are managed and updated timely\nDrive service optimisation, cost efficiency, and operational excellence initiatives.\nEnsure ITIL-aligned processes for Incident, Problem, Change, and Service Improvement Management.\nSupport Enterprise and FTTX rollout readiness, acceptance into BAU, and service stabilisation phases.\nThe skills you bring\nBachelor’s degree in Telecommunications, Engineering, IT, or equivalent experience.\nTypically 10-15 years in Enterprise/FTTX operations, or network management roles.\nHands-on experience with FTTX eco-system, service assurance, NOC/field operations, or rollout delivery.\nITIL certification or Project or service management certification (PMP, PRINCE2) is an advantage.\nStrong understanding of Enterprise and FTTX / fibre access networks, service assurance, and field operations. PON & Metro-E Architecture: Advanced knowledge of OLT/ONT/BRAS/RADIUS configurations, Optical Budgeting, Metro-Ethernet backhaul and Layer 2/3 Networking\nProven experience in service delivery management and major incident management.\nExcellent stakeholder, vendor, and customer management capabilities.\nStrong communication skills, especially during outages and escalations.\nAbility to work under pressure in a 24/7 service environment\nAll academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 788299","description_format":"text","description_chars":4773,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-04T01:18:20Z"},{"event":"close","at":"2026-10-05T02:36:37Z"},{"event":"reopen","at":"2026-10-06T07:08:20Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.355,"p_room":0.28,"age_days":83,"expected_fill_days":32,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-senior-engineer-fixed-network-service-manager","json_url":"https://alion.io/job/ericsson-senior-engineer-fixed-network-service-manager.json","meta":{"generated_at":"2026-10-13T16:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-senior-engineer-fixed-network-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-senior-engineer-fixed-network-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-senior-engineer-fixed-network-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-senior-engineer-fixed-network-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-senior-engineer-fixed-network-service-manager"}]}