{"id":3852830,"url":"https://alion.io/job/ericsson-senior-pids-support-engineer","title":"Senior PIDS Support Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":112,"ghost_share":0.018,"stale_share":0.473,"repost_share":0.107,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:34:11Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T09:27:56Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Join our Team\nAbout this opportunity:\nWe are now looking for a senior PIDS Support Engineer to deliver expert technical support on product introduction, deployment, and customer support, resolve complex technical issues, ensuring system reliability and and drive high customer satisfaction across multiple regions.\nWorking as a senior PIDS Support Engineer requires both deep and broaden knowledge within Packet core products and solutions. You will work, collaborate, and communicate in an international environment, interacts with cross-functional teams, designers, and customer technical staff.\nWhat you will do:\nDiagnose, analyze, and resolve technical problems to minimize operational impacts on customer networks.\nProvide advanced technical support for FLV, FFI and deployment, addressing complex technical challenges in customer deployments.\nTroubleshoot mobile/core network components (EPC/4G: MME, SGW, PGW, PCRF; 5G: AMF, SMF, UPF, PCF, NSSF, AUSF, UDM, NRF) and related functions\nTake active part in emergencies, contributing to timely fault isolation and restoration of customer solutions and networks.\nCollaborate with product development teams to provide feedback that drives product enhancements and quality improvements.\nMentor and train junior support engineers; contribute to global support processes and service improvements\nThe skills you bring:\n5+ years in technical support or related engineering role;\nRich 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