{"id":1736521,"url":"https://alion.io/job/ericsson-smax-engineer","title":"SMAX Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India","New Delhi, India","Bengaluru, India","Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"ElasticSearch","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-03-18T05:45:59Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-06T23:55:53Z","board_verified":true,"closed_at":null,"days_open":202,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":201},"description":"Join our Team\nAbout this opportunity\nSeeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.\nThe candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.\nWhat you will do\nImplement, configure, and support SMAX (Service Management Automation X)\nProvide L2/L3 support for Incident, Problem, Change, and Request Management\nManage and resolve tickets (TTs) ensuring SLA adherence\nPerform root cause analysis (RCA) and implement preventive measures\nSupport CR deployments, patches, and upgrades\nCoordinate with L1/L3 teams and stakeholders for issue resolution\nManage SMAX deployed as microservices on Kubernetes/OpenShift\nIntegrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools\nWork with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer)\nWork with PostgreSQL database for reporting and data analysis\nWrite and optimize SQL queries for: Incident, Change, and Request data extraction\nSupport custom reports, dashboards, and KPIs\nPerform: Data validation, Data reconciliation, Basic query performance tuning\nThe skills you bring\nHands-on experience with SMAX / ITSM tools\nStrong knowledge of Kubernetes or OpenShift\nGood understanding of microservices and container-based architecture\nExperience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations\nStrong troubleshooting and analytical skills\nKnowledge of ITIL processes (Incident, Change, Problem Management)\nGood to Have\nExperience with HPSM, HPSA, OBM, NNMi, uCMDB\nExposure to automation tools / scripting (Python, JavaScript, Shell)\nExperience in telecom / OSS / managed services environment\nFamiliarity with cloud platforms and DevOps practices\nITIL Certified\nLocation 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