{"id":1736548,"url":"https://alion.io/job/ericsson-support-coordinator","title":"Support Coordinator","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":126,"ghost_share":0.024,"stale_share":0.468,"repost_share":0.103,"time_to_fill_p50_days":35,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["6th of October City, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3474},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power Apps","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"closed","first_seen_at":"2026-09-20T15:08:31Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T17:33:56Z","board_verified":false,"closed_at":"2026-11-06T17:33:56Z","days_open":47,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":46},"description":"Join our Team\nAbout this opportunity\nWe're looking for a Support Coordinator to join our Help Desk. The team provides 24/7 support coordination and serves as the first point of contact for our customers (mobile network operators) during emergency situations through dedicated hotlines. The role is primarily administrative and coordination-focused, ensuring the right technical teams are engaged, informed, and supported to meet contractual SLAs.\nAs a Support Coordinator, you will work in a rotational shift model within a hybrid and geographically distributed setup, coordinating customer incidents and requests across multiple time zones and organizations. You will manage communication flows, track operational activities, and support continuous improvement of our tools and processes.\nWhat you will do\nWork according to a 24/7 rotational shift schedule, ensuring continuous Help Desk coverage.\nAct as the first point of contact for emergency calls from more than 60 mobile operators across Europe, the Middle East, and Africa.\nCoordinate and engage global technical support teams for emergencies and high-priority cases.\nSend notifications, emails, and SMS messages to internal and external stakeholders regarding emergencies and critical cases.\nHandle a variety of administrative tasks assigned by management or requested by customers in line with Support & Repair processes.\nMaintain and update operational trackers with all handled tasks and activities.\nPrepare, distribute, and when required, present performance and operational reports, including complex reports in Microsoft Excel.\nSupport order management for hardware repairs, including parts allocation, order status updates, shipment follow-up, and delivery tracking.\nContribute to the development and deployment of tools that enhance day-to-day operations within the customer support organization.\nProactively identify and communicate risks, issues, and improvement opportunities that may impact business performance or daily operations.\nTake on additional responsibilities as assigned based on evolving business needs.\nYou will bring\nBSc in Telecommunications or equivalent .\n1-2 years of experience\nGood understanding of telecom network architecture, call flows, and IP networking.\nFluency in English, both spoken and written.\nStrong communication, presentation, and stakeholder management skills.\nFrench language skills are considered an advantage.\nTelecom operations experience (e.g., NOC, SOC, or NMC environments) is preferred.\nExperience working in process-driven, SLA-based environments is an advantage.\nStrong proficiency in Microsoft Office applications, particularly Excel and PowerPoint.\nExperience with Microsoft Power Apps, Power BI, Tableau, AI-based tools, or similar technologies is a plus.\nWillingness to work in a 24/7 rotational shift environment and perform effectively under pressure.\nHigh level of ownership, reliability, and attention to detail.\nStrong teamwork and collaboration skills, with the ability to coordinate effectively across multiple technical teams and stakeholders across the EMEA Market Area.\nHigh adaptability and flexibility, with the ability to quickly adjust to changing situations and priorities.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Egypt (EG) || Cairo\nReq ID: 791503","description_format":"text","description_chars":4236,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-03T01:10:14Z"},{"event":"close","at":"2026-10-08T05:15:17Z"},{"event":"reopen","at":"2026-11-03T16:36:42Z"},{"event":"close","at":"2026-11-06T17:33:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ericsson-support-coordinator","json_url":"https://alion.io/job/ericsson-support-coordinator.json","meta":{"generated_at":"2026-11-06T22:26:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1736548}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1736548},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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