{"id":3380374,"url":"https://alion.io/job/ericsson-support-engineer-cloud","title":"Support Engineer Cloud","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":103,"ghost_share":0.019,"stale_share":0.476,"repost_share":0.049,"time_to_fill_p50_days":35,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenStack","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-01-12T06:03:46Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T07:34:59Z","board_verified":true,"closed_at":null,"days_open":296,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":295},"description":"Job Summary\nThe Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling.\nRelated to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation.\nWhat will you do :\nGeneral\nHandle and resolve Customer issues\nProvide dedicated support\nDeliver results & meet customer expectations\nHandle Software Update Management (SUM)\nHandle Customers and internal Stakeholders from Technical perspective\nWork with diverse team\nOperational\nKeep track of ongoing Customer service request and ensure that concern is being addressed with the right priority\nAnalyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed\nInterface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases\nAvailable to handle customer technical queries all the time and ensure timely response\nMake constant efforts to be updated on relevant technical skills all the time\nParticipate in Project activities and involve as needed\nTake handover from Project and ensure all the check points completed\nOrganize and deliver the Knowledge sharing sessions with stakeholders\nReview and prepare the relevant technical document i.e. RCA\nCustomer Specific\nGood Working Relationship with Customer and Working groups\nTake part in Operational review meetings as and when required\nUnderstand and get updated on solution deployed in customer network\nMake customer aware on product Life cycle i.e. HW or SW\nInterface with customer for planned activities in network as needed\nBusiness Related\nProvide technical support to Service delivery Manager in all respect\nParticipate and contribute during pre-sales engagement activities, if needed\nUnderstanding of the contractual obligation for support delivery\nEnsure that KPIs are met according to SLA\nIdentify the add on sales opportunities\nWhat you will bring:\nBehavioral Competences:\nCreating & Innovating\nEntrepreneurial & Commercial thinking\nPersuading & Influencing\nApplying Expertise & technology\nAnalyzing\nDelivering Results & Meeting Customer expectations\nSoft Skills:\nPresentation & Communication skills\nTeamwork & collaboration skills\nMarket insight\nFinancial Understanding\nConsultative Selling Skills\nNegotiation Skills\nLeadership Skills\nMinimum Qualifications & Skill Experience Requirements:\nEducation Qualification & Years of Experience\nEducation: BE/B Tech or equivalent\nMin years of experience: 8+ Years\nSkill Experience\nWorking in a virtual Environment is must. Should have good exposure to working with\n- OpenStack (CEE)\n- Kubernetes (CCD)\n- Cloud Networking (SDI & SDN)\n- Cloud Storage\n- REDHAT Open stack ( RHOSP )\n- REDHAT Open shift ( RHOCP )\n- CEPH and Other Storage solutions.\n- Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc)\nAn exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units\nShould able do tracing and complex logs analysis for Cloud Nodes\nExposure to any of the following Cloud Core applications/environment is desired\n- MME/AMF/SMF/PCC\n- EPG/Packet Gateway\n- SAPC/CCPC/5G Policy Controller\n- CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)\n- IP Routing\n- IMS\nStrong technical acumen should be exhibited when dealing with complex customer issues.\nShould have worked in a telecom support function earlier\nPast experience with Ericsson will be preferred\nGood knowledge of 3GPP in Cloud area\nAll academic credentials must be from recognized and accredited institutions and are further subject to verification.\nWhy join Ericsson?\nAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?\nClick Here to find all you need to know about what our typical hiring process looks like.\nEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Mumbai\nReq ID: 779618","description_format":"text","description_chars":5119,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-28T04:46:34Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.218,"p_room":0.28,"age_days":296,"expected_fill_days":35,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-support-engineer-cloud","json_url":"https://alion.io/job/ericsson-support-engineer-cloud.json","meta":{"generated_at":"2026-11-04T10:04:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-support-engineer-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-support-engineer-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-support-engineer-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-support-engineer-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-support-engineer-cloud"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3380374}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3380374},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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