{"id":1950852,"url":"https://alion.io/job/ericsson-support-engineer-core-network","title":"Support Engineer - Core Network","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India","Chennai, India","Kolkata, India","Bengaluru, India","Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-07T16:54:15Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-06T23:55:53Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":91},"description":"Join our Team\nAbout the Opportunity:\nWe are seeking a skilled Senior Support Engineer in the domain of 4G/5G IMS Domain to provide support to network function monitoring, customer reported problems according to established processes and contracted SLA. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual may also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.\nWhat you will do:\nAct as the main support interface for the Customer across IMS domain for monitoring and maintaining IMS Nodes\nProvide support and lead team for incident, problem, and change management activities, support monitoring during cloud infra upgrades and baby sit post IMS nodes upgrades.\nCollaborate with global competence domain teams and be the interface towards customer.\nEnsure high availability, resiliency, and performance optimization of deployed solutions\nParticipate in 24x7 emergency support if necessary\nThe skills you bring:\nEducation: Bachelor’s (Btech or equivalent ) in engineering field.\nDomain Experience: 5 yrs of experience, Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts. IMS (VoLTE/VoWiFi) installation, integration and troubleshooting. \nAdditional competence in 4G EPC (MME, SGW, PGW), 5G Packet Core & UDM is good\nStrong expertise in Core Products and Cloud native based telecom architectures\nGood customer management and communication skills\nUnderstanding of 4G/5G call flows and 3GPP specifications.\nTroubleshooting experience of the issues faced by customer in live network.\nKnowledge on E-2-E call flows for VoLTE/VoNR/EPSFB procedures\nWorking knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective.\nExperience with Ericsson CEE,CCD/CNIS platform is desirable.\nOperational Mindset: Solid troubleshooting methodology, incident prioritization, and RCA documentation; comfort with on-call emergency rotation.\nSoft Skills: Strong communication in English, proactive team player, customer-focused, and committed to quality and reliability.\n“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”","description_format":"text","description_chars":2353,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-06T09:59:53Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.492,"p_room":0.28,"age_days":91,"expected_fill_days":27,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-07T00:58:44Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-support-engineer-core-network","json_url":"https://alion.io/job/ericsson-support-engineer-core-network.json","meta":{"generated_at":"2026-10-07T00:58:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1620,"day_limit":5000,"remaining_today":3380,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-support-engineer-core-network"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-support-engineer-core-network"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-support-engineer-core-network"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-support-engineer-core-network\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-support-engineer-core-network"}]}