{"id":1682424,"url":"https://alion.io/job/ericsson-support-engineer-hardware-support","title":"Support Engineer - Hardware Support","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":50,"ghost_share":0,"stale_share":0.66,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-09-10T05:41:34Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-04T01:18:20Z","board_verified":false,"closed_at":"2026-10-04T01:18:20Z","days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Join our Team\nAbout this opportunity\n\nJoin Ericsson as a Support Engineer within the Service & Repair (S&R) function, specialising in the Hardware Support (HWS) domain. In this role, you will be at the forefront of resolving complex hardware-related customer issues, driving SLA performance, and ensuring seamless Repair & Return (RnR) operations. You will work closely with customers, internal stakeholders, and cross-functional teams to uphold Ericsson's commitment to quality and reliability across Radio and Core hardware portfolios. This is an opportunity to apply your technical expertise in a globally connected environment where your contributions directly impact network performance for operators around the world.\nWhat you will bring\n\nBE / B.Tech or equivalent degree in a relevant engineering discipline\n6+ years of hands-on experience in hardware support, service & repair, or a related field\nSolid overall knowledge of the Ericsson HWS portfolio, including Radio and Core hardware technologies\nProven experience with Ericsson Repair & Return (RnR) processes, including RMA and SFN creation\nWorking knowledge of L3 Warehouse operational processes\nHands-on experience with faulty hardware analysis - packaging assessment, visual inspection, and fault identification\nFamiliarity with PQAT and CCI portals\nStrong presentation and communication skills, with the ability to engage confidently with customers and diverse stakeholder groups\nA collaborative, consultative mindset with effective negotiation skills\nAbility to build and maintain productive relationships with customer working groups across functions\nYou will do\n\nCustomer & Stakeholder Management\n\nHandle and resolve customer hardware issues end-to-end, ensuring timely closure and high customer satisfaction\nDeliver against SLA targets and consistently meet or exceed customer expectations\nManage relationships with both customer teams and internal stakeholders from an RnR perspective\nParticipate in operational review meetings and represent Ericsson's interests constructively\nResolve RnR discrepancies with customers in a professional and efficient manner\nOperational Excellence\nTrack ongoing customer RMA requests and drive timely resolution\nAnalyse scrap pictures and generate accurate weekly reports\nPrepare monthly hardware reconciliation reports for internal and customer review\nMonitor and track standard packaging compliance, No Fault Found (NFF) cases, and Field of Action (FOA) items\nStay updated on new hardware deployed in customer networks to ensure relevant, current support\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Pune\nReq ID: 790900","description_format":"text","description_chars":3588,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-02T09:47:27Z"},{"event":"close","at":"2026-10-04T01:18:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ericsson-support-engineer-hardware-support","json_url":"https://alion.io/job/ericsson-support-engineer-hardware-support.json","meta":{"generated_at":"2026-10-06T02:44:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4123,"day_limit":5000,"remaining_today":877,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-support-engineer-hardware-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-support-engineer-hardware-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-support-engineer-hardware-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-support-engineer-hardware-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-support-engineer-hardware-support"}]}