{"id":1886239,"url":"https://alion.io/job/ericsson-support-engineer-transport-ran","title":"Support Engineer (Transport - RAN)","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":69,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"BGP","optional":true},{"name":"MPLS","optional":true},{"name":"OSPF","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-08-04T17:50:05Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-06T21:09:23Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Join our Team\nAbout this opportunity\nWe are looking for a RAN & Transport Support Engineer to provide technical service and support to customers across both RAN & Transport network domains. In this role, you will troubleshoot, analyse, and resolve network issues to stabilize, maintain, and optimize customer networks while ensuring service delivery according to agreed Service Level Agreements (SLAs).\nYou will work with RAN technologies covering GSM (2G), WCDMA (3G), LTE (4G), and NR (5G) networks as well as transport technologies including microwave, IP, packet transport, and optical solutions. The role involves incident handling, problem resolution, software maintenance, preventive support, customer engagement as well as participation in the on-call emergency support roster.\nWhat you will do:\nHandle customer case using Ericsson’s CSR handling tools and processes\nTroubleshoot, analyse, and resolve network faults and service degradations\nEnsure customer requests are within the agreed contract scope and service commitments\nAct as Investigation Leader, driving end-to-end CSR investigations and coordinating resolution activities across support and maintenance organizations\nSupport customer operational and technical escalations and collaborate with Service Delivery Managers (SDMs) and senior technical stakeholders to ensure timely CSR resolution and SLA fulfilment\nPerform Software Update Management (SUM) activities.\nHandle dedicated support for customers located in Ukraine, including onsite intervention to customer premises whenever requested by the customer and when customer issues cannot be solved remotely (both in Emergency and Normal CSR handling)\nProvide customer support for customers across South Europe, Eurasia, and other regions when required\nBuild and maintain effective working relationships with customer technical teams and key stakeholders\nSupport operational performance reviews and contribute to efficient delivery processes\nIdentify new business opportunities\nBe part of Emergency Service Roster, delivering 24/7 Emergency support for RAN & Transport domains for the customers in the scope of Customer Support contracts\nParticipate in Problem Management activities (problem bulletin handling), Root Cause Analysis (RCA), and Emergency Review Boards\nIt would be a plus if you have:\nExperience with Juniper and/or Cisco\nETCP Transport Certification or other technical certification (i.e. IP Networking/Router 6000)\nETCP Certifications in RAN technologies\nUnderstanding of Cloud RAN, virtualization technologies, and cloud-native architectures\nWhat you will bring:\nEducation: Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or a related field\nExperience: 3-5 years of experience in telecommunications, network operations, or technical support in customer-facing technical roles\nExperience in Ericsson’s MINI-LINK family (CN and TN nodes), Router 6000 series, Optical Fronthaul solutions\nUnderstanding of transport Network architecture, TCP/IP, MPLS, OSPF, BGP, Ethernet technologies and routing fundamentals.\nExperience in Ericsson Radio System products and solutions (GSM/WCDMA/LTE/NR)\nUnderstanding of Radio Network architecture, and end-to-end mobile network architecture and interaction between RAN, Transport, Core Network, and OSS systems\nDelivering results & meeting customer expectations\nAnalytical Thinking and Problem Solving\nPresentation & communication skills\nCollaboration and Teamwork\nFluent in English and Ukrainian\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: Ukraine (UA) || Kiev\nReq ID: 788966","description_format":"text","description_chars":4532,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T02:36:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 85 · green card filings: 3","filings_12m":85,"filings_prev_12m":176,"green_card_filings_12m":3,"median_offered_wage_usd":122159,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-06T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":62,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-support-engineer-transport-ran","json_url":"https://alion.io/job/ericsson-support-engineer-transport-ran.json","meta":{"generated_at":"2026-10-06T22:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3062,"day_limit":5000,"remaining_today":1938,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-support-engineer-transport-ran"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-support-engineer-transport-ran"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-support-engineer-transport-ran"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-support-engineer-transport-ran\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-support-engineer-transport-ran"}]}