{"id":3400012,"url":"https://alion.io/job/ericsson-technical-solution-engineer-3","title":"Technical Solution Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":126,"ghost_share":0.024,"stale_share":0.468,"repost_share":0.103,"time_to_fill_p50_days":35,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"Calico","optional":false},{"name":"Configuration Management","optional":false},{"name":"containerd","optional":false},{"name":"Docker","optional":false},{"name":"etcd","optional":false},{"name":"Fluent Bit","optional":false},{"name":"Fluentd","optional":false},{"name":"Grafana","optional":false},{"name":"HAProxy","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Kyverno","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"PKI","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"QEMU","optional":false},{"name":"Red Hat","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-10-23T05:51:59Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T13:07:48Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Join our Team\nAbout this opportunity:\nThe candidate joins Cloud Domain Support team, focusing on Ericsson products like Cloud Execution Environment (CEE) and Cloud Container Distribution (ECCD). The team fosters continuous learning and knowledge sharing to deliver high customer satisfaction. This hire will resolve customer service requests (CSRs), troubleshoot complex virtualized infrastructure and container issues, conduct root cause analysis (RCA), and maintain high network availability.\nWhat you will do:\nTo investigate, troubleshoot, deliver remedy & restorations, and produce solutions to customer support tickets, CSRs (Customer Service Requests).\nTo work within well-defined system support guidelines.\nTo participate in software upgrades and updates.\nShould be able to use support tools for ticket handling.\nTo ensure customer satisfaction with the performance of installed systems by successfully handling all reported technical problems.\nProvide regular progress updates in the support system for each assigned support issue.\nThrough contact with external customers and internal support functions, gather data and information about any specific problem that has been reported.\nActively engage in communication with other engineers for the purpose of knowledge sharing etc.\nEscalation of support tickets to next level of competence units if the CSR cannot be answered/solved within the time limit.\nEvaluation of answers and solutions received from higher competence units to verify that the answer/solution will clear the problem reported by the customer.\nIn the line of supporting our products, identify possible improvements that make them more maintainable and user-friendly. Document these as Requirement Specifications as input to the design of new generations of the products.\nRegistration of new known solutions and updating of existing known solutions based on answers/solutions developed within own line organization or received from elsewhere.\nProviding suggestions in developing Operation & Maintenance instructions.\nIsolate product faults and raise them to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.\nMay need to work in shifts and Emergency Support rota.\nTo lead and execute the implementation of new software releases on test labs.\nWriting documents for fault analysis/RCA along with required preventive and corrective actions.\nStrong analytical skills.\n24×7 availability as per support guidelines.\nThe skills you bring :\nRelevant experience of 2-8 years .\nDeep knowledge of Linux (SUSE/SLES, Red Hat/RHEL or Ubuntu) including extensive hands-on administration and troubleshooting (systemd, journald, networking, storage, performance).\nVirtualization technologies (KVM/QEMU, libvirt).\nStrong scripting and automation skills (Python, Bash/Shell).\nOpenStack knowledge and hands-on experience, OpenStack distribution (core services: Keystone, Nova, Neutron, Cinder, Glance, Heat).\nUnderstanding of NFV/NFVI architecture and ETSI MANO concepts; VNF/CNF onboarding and VIM integration (e.g. with orchestrators such as EVNFM).\nHigh-availability clustering (Pacemaker/Corosync), load balancing and virtual IP management (HAProxy, keepalived/VRRP).\nKubernetes administration and troubleshooting (control plane, kubelet, scheduling, RBAC, workloads) with hands-on operational experience.\nContainer runtimes (containerd, Docker) and image/registry handling.\nCluster lifecycle management on bare metal using Cluster API (CAPI) and Metal3, and cluster lifecycle tooling (e.g. ccdadm).\netcd operation, backup/restore and recovery fundamentals.\nKubernetes networking (Calico/CNI, Multus, kube-proxy) and policy enforcement (e.g. Kyverno).\nSolid IP networking fundamentals (L2/L3, routing, VLANs, static routes, MTU, TLS/PKI troubleshooting).\nVirtual machine and container internetworking concepts.\nOpen vSwitch (OVS) and OVS-DPDK.\nSR-IOV functionality and DPDK-based high-performance networking.\nHost network configuration tooling (NetworkManager/nmstate).\nCEE: software-defined and cloud storage - OpenStack Cinder, Ceph, Nexenta, Dell Powerflex.\nECCD: Ceph and NetApp (CNIS deployments); ScaleIO/PowerFlex and Nexenta (NFVI-based deployments).\nGeneral block/object/file storage concepts.\nConfiguration management and automation (Ansible).\nOrchestration templating (Heat/TOSCA).\nMonitoring and observability (Prometheus, Grafana; log aggregation such as Fluentd/Fluent Bit).\n“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Bangalore\nReq ID: 793260","description_format":"text","description_chars":5593,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-28T14:07:23Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.949,"p_room":0.9,"age_days":14,"expected_fill_days":35,"reasons":["conf:1","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-technical-solution-engineer-3","json_url":"https://alion.io/job/ericsson-technical-solution-engineer-3.json","meta":{"generated_at":"2026-11-06T16:56:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-technical-solution-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-technical-solution-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-technical-solution-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-technical-solution-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-technical-solution-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3400012}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3400012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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