{"id":3514242,"url":"https://alion.io/job/ericsson-technical-solution-engineer-4","title":"Technical Solution Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":89,"ghost_share":0.011,"stale_share":0.562,"repost_share":0.022,"time_to_fill_p50_days":35,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"C++","optional":false},{"name":"Cassandra","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"GitOps","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T03:49:11Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T16:57:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join our Team\nAbout this opportunity:\nAs a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution.\nWhat you will do:\nOwn and investigate complex customer-reported issues across the BOS portfolio, driving them to resolution within agreed processes and service-level commitments.\nReadiness and commitment to work in a 24×7 shift environment.\nServe as a Global technical escalation point, coordinating with customers, global support teams, and design units to resolve critical issues and restore service.\nContribute to emergency handling, root-cause analysis, and preventive actions that improve product stability and service quality.\nReproduce and simulate customer issues in the test lab; help keep the lab operational and available for support and validation activities.\nInstall and upgrade nodes as required, following approved procedures.\nIdentify and automate routine support tasks and contribute to AI-based solutions that improve team efficiency and service effectiveness.\nDocument investigations, share technical knowledge, and collaborate across teams to strengthen support capability and continuous learning.\nThe skills you bring:\nRelevant experience of 2-6 years.\nLinux administration and troubleshooting skills.\nKubernetes knowledge, gained through hands-on experience, study, or certification such as CKA.\nFamiliarity with CI/CD, DevOps, and GitOps concepts, with exposure to tools such as Git, Jenkins, or Ansible playbooks.\nFoundational knowledge of AI, including generative AI tools.\nAt least one database knowledge, such as SQL, Oracle, PostgreSQL, or Cassandra.\nBasic scripting or programming knowledge Such as Shell, JavaScript, Java, C, C++, or another relevant language.\nTelecom fundamentals, including call flows, protocols, and 5G concepts.\nPreferred knowledge of Charging System/Billing/BSS/BOS product/solutions-such as SDP, AIR ,OCC, CAF, Mediation, EOC, ECM, DXP, ESOA.\nClear communication skills, a customer-focused mindset, and the ability to collaborate effectively.\nReadiness and commitment to work in a 24×7 shift environment.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. 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