{"id":3514245,"url":"https://alion.io/job/ericsson-technical-solution-engineer-5","title":"Technical Solution Engineer","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":85,"open_postings":110,"ghost_share":0,"stale_share":0.591,"repost_share":0.027,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India","Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-23T05:51:27Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-30T22:55:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join our Team\nAbout this opportunity:\nEricsson Software Defined Infrastructure (SDI) provides hardware management in Ericsson cloud infrastructure solutions. It manages all hardware (Computing, Networking & Storage) in a common pool from a single integration point with a common set of skills, tools and procedures which create operational efficiency.This hire will resolve customer service requests (CSRs), troubleshoot large-scale data center infrastructure faults, and restore system. performance.\nWhat you will do:\nTo investigate, troubleshoot, deliver remedy & restorations and produce solutions to customer support tickets, CSRs (Customer Service Requests) andto work within well-defined system support guidelines.\nTo participate in software upgrades and updates\nShould be able to use support tools for ticket handling.\nTo ensure customer satisfaction with the performance of installed systems by successful handling all reported technical problems.\nProvide regular progress updates in the support system for each assigned support issue.\nThrough contact with external customers and internal support functions gather data and information about any specific problem that has been reported\nActively engage in communication with other engineers for the purpose of knowledge sharing etc.\nEscalation of support tickets to next level of competence units. If the CSR cannot be answered/solved within the time limit.\nEvaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.\nIn the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.\nRegistration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line- organization or received from elsewhere.\nProviding Suggestions in developing Operation & Maintenance instructions.\nIsolate the product faults and raise it to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.\nMay need to work in shifts and Emergencies Support ROTA.\nTo lead and execute the implementation of new software releases on test labs.\nWriting documents for fault analysis/ RCA along with required preventive and corrective actions.\nStrong analytical skills.\n24*7 availability as per support guidelines.\nThe skills you bring:\nExperience in Data center Management of large-scale IT infrastructure.\nHands-on experience in troubleshooting server and data-center hardware, including compute, storage, and network devices.\nExperience with virtualization or container platform, such as VMware, KVM, Kubernetes, or OpenShift.\nWorking knowledge of Linux system administration, including logs, services, filesystems, permissions, and basic performance troubleshooting.\nStrong networking fundamentals, including TCP/IP, Ethernet, VLANs, Switching, Routing, and Firewall concepts and application on production environment. Able to trace end-to-end packet flows and isolate Layer 2/Layer 3 issues using a structured troubleshooting approach.\nHands-on experience on any of the Extreme/Juniper/Arista/Cisco Switches & Routers.\nKnowledge on scripting languages (Python, Shell, Perl etc) is preferable.\nFamiliarity with Storage technologies and troubleshooting, such as SAN/NAS, RAID, multipathing, or persistent volumes.\nKnowledge of infrastructure security practices, including access control, certificates, patching, and system hardening.\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Noida\nReq ID: 793257","description_format":"text","description_chars":4687,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-30T09:34:05Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":1,"age_days":7,"expected_fill_days":33,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-31T01:47:52Z"},"pay":null,"html_url":"https://alion.io/job/ericsson-technical-solution-engineer-5","json_url":"https://alion.io/job/ericsson-technical-solution-engineer-5.json","meta":{"generated_at":"2026-10-31T01:47:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-technical-solution-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-technical-solution-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-technical-solution-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-technical-solution-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-technical-solution-engineer-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3514245}},{"tool":"search_jobs","arguments":{"company":"ericsson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3514245},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}