{"id":1895248,"url":"https://alion.io/job/ericsson-workforce-management","title":"Workforce Management","company":{"id":56456,"name":"Ericsson","domain":"ericsson.com","url":"https://alion.io/company/ericsson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":92,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":247},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-07-23T14:25:54Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T07:36:10Z","board_verified":false,"closed_at":"2026-10-10T07:36:10Z","days_open":78,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":78},"description":"Join our Team\nAbout this opportunity\nAs part of One Service Build India (OSBI) Workforce Management organization, the Senior Manager - Workforce Management will lead the end-to-end operational management of the contingent workforce across multiple Customer Units. The role is responsible for ensuring seamless workforce lifecycle management, operational excellence, stakeholder satisfaction, adherence to established compliances & establish robust & action-based governance frameworks.\nWorking closely with Customer Units, HR, Sourcing, Business Control, EWM, ARP Suppliers, and other enabling functions, this role will drive consistent service delivery capacity & capability, optimize workforce capacity & operations, and build a scalable operating model that adheres to the SL Build delivery & workforce strategy.\nKey Responsibilities\nWorkforce Operations\nLead the end-to-end management of the contingent workforce lifecycle, including project deployments, onboarding, deployments, transitions between CUs, extensions, renewals, and offboarding.\nEnsure timely and accurate execution of workforce processes while maintaining agreed service levels and business continuity.\nMonitor operational performance and drive timely resolution of workforce-related issues and escalations.\nBe accountable for the Workforce related KPI’s like Utilization, Absorption, Competence, performance.\nManage Workforce Capacity & capabilities based on capacity & competence forecasts submitted by the CUs.\nDrive the Fixed to Variable workforce transformation Initiative, that aims to transfer the ARP competencies to ASP’s enabling a service-based delivery.\nDrive operational efficiency, service quality, and customer satisfaction through continuous improvement initiatives.\nWorkforce Management & Governance\nEnsure adherence to agreed Ways of Working (WoW), Roles & Responsibilities (R&R), policies, and WLAs.\nDrive operational governance through regular service reviews, performance tracking, and compliance monitoring.\nMaintain workforce data integrity across HRMS, SAP, XRM, and other enterprise platforms.\nCompetence Transformation, performance management, mentoring & conflict management.\nCompliance management\nDrive Workforce related transformation initiatives.\nTeam Leadership\nLead, coach, and develop the Workforce Management team to deliver high-quality services.\nFoster a culture of accountability, collaboration, continuous improvement, and customer focus.\nDrive resource planning, workload management, and capability development within the team.\nResolve people related issues & maintain a strong functional relationship with CU stakeholders\nJoin our Team\nWhat will you do\nDeliver seamless end-to-end workforce management services.\nLead a contingent Workforce across India Customer Units\nManage Workforce related KPI’s like utilization, Absorption & Efficiencies.\nEnsure SLA compliance and operational excellence.\nBuild strong stakeholder relationships across Customer Units and enabling functions.\nDrive governance, compliance, and workforce data accuracy.\nSupport business growth by building a scalable and efficient workforce management function.\nThe Skills You Bring\nEducation & Experience\nEducation & Experience: Bachelor or master’s degree in Telecoms or Business administration\n15+ years of experience of the Telecoms industry and 5+in NRO business aspects and 5+ years in leading CPM office and extensive network deployments\nStrong competence on Ericsson portfolio with strong competence of NRO technology and solutions being a plus.\nBroad experience in Ericsson internal processes, organization (both global and CUs)\nExtensive experience in Workforce Management, Resource Management, Automation Deployments, Data Analytics, Process Excellence, & Delivery Transformation.\nProven experience in managing contingent workforce operations within a large, matrixed organization.\nStrong exposure to cross-functional collaboration involving HR, Finance, Procurement, Business Control, Customer Units, Suppliers, and Shared Services.\nExperience in driving process improvements, governance frameworks, and operational excellence initiatives.\nFunctional Competencies\nContingent Workforce & Resource Management\nWorkforce Lifecycle Management\nService Delivery & Operational Excellence\nStakeholder & Supplier Management\nWorkforce Governance & Compliance\nTeam Leadership & People Development\nProcess Improvement & Change Management\nRisk & Escalation Management\nRequired Skills\nEricsson RAN portfolio\nNRO Delivery Tools & Process.\nSAP, HRMS, XRM\nAdvanced Microsoft Excel\nMicrosoft PowerPoint\nPower BI (Preferred)\nBehavioural Competencies\nCustomer Focus\nOwnership & Accountability\nCollaboration & Influencing\nAnalytical & Problem-Solving Skills\nPlanning & Execution\nCommunication & Presentation Skills\n“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”\nWhy join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.\nWhat happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.\nPrimary country and city: India (IN) || Gurgaon\nReq ID: 788560","description_format":"text","description_chars":5933,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T07:37:13Z"},{"event":"close","at":"2026-10-10T07:36:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ericsson-workforce-management","json_url":"https://alion.io/job/ericsson-workforce-management.json","meta":{"generated_at":"2026-10-11T01:06:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1522,"day_limit":5000,"remaining_today":3478,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56456},"rest":"https://alion.io/mcp/rest/get_company?id=56456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fericsson-workforce-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fericsson-workforce-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fericsson-workforce-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ericsson-workforce-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fericsson-workforce-management"}]}