{"id":1328956,"url":"https://alion.io/job/erm-utility-project-support-specialist-field-based","title":"Utility Project Support Specialist (Field Based)","company":{"id":5956,"name":"ERM","domain":"erm.com","url":"https://alion.io/company/erm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":116,"ghost_share":0,"stale_share":0.828,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rolling Meadows, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58240,"max":72800,"currency":"USD","period":"year","gross":null,"usd_annual":72800},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-12T20:45:34Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"ERM is hiring remote Utility Project Support Specialists to support our client based in the Danville, IL area. In this critical role, you will be supporting the client by handling customer inquiries in response to our client’s utility line project notifications. Project information and training will be provided so that calls can be handled in an efficient manner. This is a remote part-time (20 hours/week), limited-term role for a duration of12 months, extendable.\nRESPONSIBILITIES:\nManage large amount of inbound and outbound phone calls\nTrack inquiries by using various software applications (training to be provided)\nIdentify and assess customers’ needs to achieve satisfaction.\nBuild sustainable relationships and trust with customers through open and interactive communication.\nProvide accurate, valid, and complete information by using the right methods/tools.\nKeep records of customer interactions, process customer accounts and file documents\nFollow communication procedures, guidelines, and policies.\nTake the extra mile to engage customers.\nREQUIREMENTS:\nHigh School Diploma, GED, or equivalent.\nExcellent communication skills both written and oral.\nOne (1) to three (3) years minimum working in a Customer Interface or Call Center environment.\nAbility to work part-time shifts (8AM - 12PM, 11AM - 3PM, or 2PM - 6PM ET),\nPay Transparency:\nFor the Utility Project Support Specialist position, we anticipate the annual base pay of $58,240 - $72,800, or $28.00-$35.00USD/hrUSD, limited-term, non-exempt. An employee’s pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We also may have instances where employee’s fall outside of the range based on the factors noted above. This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible).\nWe offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance tobenefits eligible* employees.\n*Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week. Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for alimitedbenefits package. Casual employees are NOT benefits eligible. See your recruiter for more details.\nYou can apply for this role throughhttps://www.erm.com/careers/apply/ or through the internal careers portal if you are a current employee.\nNote: No amount of pay is considered to be wages or compensation until such amount is earned, determinable, and payable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.\n Who We Are:\nAs the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.\nAt ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our “boots to boardroom” approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.\nPlease submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.\nERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.\nERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nThank you for your interest in ERM!","description_format":"text","description_chars":4799,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Science & Engineering","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-27T07:39:11Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.187,"p_room":0.28,"age_days":63,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":72800,"is_top_pay":false},"html_url":"https://alion.io/job/erm-utility-project-support-specialist-field-based","json_url":"https://alion.io/job/erm-utility-project-support-specialist-field-based.json","meta":{"generated_at":"2026-10-12T21:44:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5956},"rest":"https://alion.io/mcp/rest/get_company?id=5956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ferm-utility-project-support-specialist-field-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ferm-utility-project-support-specialist-field-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ferm-utility-project-support-specialist-field-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/erm-utility-project-support-specialist-field-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ferm-utility-project-support-specialist-field-based"}]}