{"id":4186940,"url":"https://alion.io/job/ernst-instruments-customer-service-associate","title":"Customer Service Associate","company":{"id":3854139,"name":"Ernst Instruments","domain":"ernstinstruments.com","url":"https://alion.io/company/ernst-instruments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sparta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"QuickBooks","optional":false}],"status":"live","first_seen_at":"2026-11-12T16:34:54Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:33:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are: Ernst Instruments (formerly John C. Ernst) joined the Clark-Reliance® family in 2023. Ernst Instruments is a leader in the manufacture and distribution of engineered measurement solutions and process observation equipment for liquid and steam applications. Ernst Instruments is committed to delivering the best level and flow solutions to its customers.\nErnst Instruments and its sister company, GPImeters.com, provide a broad range of industrial process observation, measurement, and control products to customers in critical industries. For more than 50 years, Ernst Instruments has served as a premier manufacturer and distributor of process observation equipment, while GPImeters.com is an authorized stocking distributor of GPI and FLOMEC industrial flow meters, parts, and accessories. Based in Sparta, NJ, both companies combine a close-knit, collaborative culture with the resources and stability of the Clark-Reliance family.\nIn this role, you will support GPImeters.com customers, helping us deliver responsive service and reliable solutions. We invite dedicated professionals to join an environment where employee growth and customer satisfaction are at the core of everything we do.\nWhat We’re Looking For: We are seeking a detail-oriented, customer-focused associate to enter customer orders, keep track of ship dates for vendor purchase orders and handle returns. The ideal candidate is organized, proactive, and able to manage multiple priorities while communicating clearly with customers, vendors and internal teams. Strong follow-through, accuracy, and problem-solving skills are essential.\nHours: In office, Monday- Friday 8:15am-5:00pm\nSalary Range: from $20/hour\nCustomer Service Associate\nDuties and Responsibilities:\nServe as a professional first point of contact by answering incoming telephone calls promptly and courteously.\nDevelop and maintain the product knowledge needed to answer routine customer questions and direct complex technical questions to the appropriate resource.\nMaintain accurate customer, quote, order, and related records in company systems.\nProvide pricing and availability for stock products that customers have already configured.\nEnter and process customer orders accurately and promptly, confirming that all required information is complete.\nMonitor shared email inboxes, respond to routine inquiries, and route messages according to established procedures.\nCoordinate the RMA/RGA process from customer request through resolution, aligning manufacturer requirements with customer needs and maintaining clear communication throughout.\nBuild effective working relationships and communicate clearly with customers, suppliers and colleagues at all levels of the organization.\nComply with all applicable company policies, procedures, standards and workplace requirements.\nFollow quality assurance procedures and applicable work instructions to support consistent and accurate service.\nSupport special projects and perform other duties as assigned by the General Manager.\nScheduling & Planning Responsibilities:\nMonitor vendor purchase orders for timeliness, expedite orders, update corresponding customer ship dates, and escalate late orders to management as needed.\nCorrespond with vendors and customers about ship dates as needed by email and phone.\nCoordinate ship dates with the warehouse, sales, and purchasing departments.\nReview vendor acknowledgments, make necessary changes, and record the information accordingly.\nRespond to or distribute vendor questions about orders, including price, delivery, or product description issues and discrepancies.\nReceive vendor purchase orders into the system after the warehouse has stocked the corresponding products.\nPhysical and Technical Environment:\nMinimal lifting up to 25 pounds occasionally.\nMust be able to sit, stand, walk, reach with hands and arms, bend and stoop in a normal office environment.\nAbility to routinely travel throughout multi-floor office and shop area, walking and climbing stairs.\nAble to succeed in a clean and orderly manufacturing environment and/or normal office conditions with changing deadlines and project requirements.\nRequired Education and Experience:\nHigh School Diploma or GED required.\nMinimum one year of relevant work experience.\nAbility to read, write, and follow verbal instructions in Standard English is required.\nStrong interpersonal skills with listening, consultative and problem-solving skills. \nProficient in MS Office products, specifically Word, Excel, Teams, PowerPoint. \nExperience with QuickBooks Desktop or other ERP Software Preferred.\nCan handle projects and tasks independently within established standards. \nAble to handle multiple responsibilities at a time and be self-motivated. \nThrives in a team environment with an appreciation of aggressive goals.\nTyping speed of 50 WPM or faster.\nBenefits\n401K\nEmployee Referral Bonus Program\nTuition Reimbursement\nCareer Development Opportunities\nTraining Opportunities\nPaid Holidays\nMedical, Dental and Vision Benefit Plans\nPaid Vacation\nAbout Clark-Reliance\nClark-Reliance® is a world class manufacturing company, serving customers in over 120 countries in the power generation, refining, gas processing, and chemical industries. Clark-Reliance is a company that strives to maintain an environment that nurtures employees. Clark-Reliance prides itself on the development of its employees and finding ways to continue to grow every year.\nNote: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.\nEqual Opportunity Employer- M/F/Disabled/Vet","description_format":"text","description_chars":5872,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-11-12T18:33:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-12T19:53:06Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/ernst-instruments-customer-service-associate","json_url":"https://alion.io/job/ernst-instruments-customer-service-associate.json","meta":{"generated_at":"2026-11-12T19:53:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854139},"rest":"https://alion.io/mcp/rest/get_company?id=3854139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fernst-instruments-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fernst-instruments-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fernst-instruments-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ernst-instruments-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fernst-instruments-customer-service-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4186940}},{"tool":"search_jobs","arguments":{"company":"ernstinstruments.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4186940},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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