{"id":1991469,"url":"https://alion.io/job/ernst-young-cbs-it-support-associates-non-client-serving","title":"CBS - IT Support Associates (Non-Client Serving)","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-07T02:01:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T10:52:17Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Join our Core Business Services (CBS) team\nJoin our Core Business Services (CBS) team and help support the critical business enablement functions that keep our organization running smoothly. As a CBS professional, you will work across teams to provide the knowledge, resources, and tools that enable EY to deliver exceptional service to our clients, succeed in the marketplace, and drive growth and profitability. Major teams within CBS include Finance, Information Technology, Talent, Legal, Brand, Marketing & Communications, Business Development, and Risk Management.\nJob Responsibilities\nProvide IT support to employees, including executive and VIP users.\nInstall, configure, and deploy computers for new joiners, replacements, and hardware refresh programs.\nSupport Modern Workplace initiatives involving end-user devices and productivity tools.\nProvide support for telephony and communication services.\nAssist users with the booking, setup, and troubleshooting of audio-visual equipment for meetings, conferences, and events.\nProvide physical network support and coordinate with the L3 Engineering team as required.\nSupport purchase request processes and monitor procurement progress.\nAssist in local data center and infrastructure operations, including documentation, server access management, HVAC monitoring, and UPS maintenance.\nRequirements\nBachelor's Degree in Computer Science, Information Technology, or a related discipline.\nBasic knowledge of mechanical and electrical systems is preferred.\nGood understanding of IT infrastructure environments, including computers, servers, wired and wireless networks, cooling systems, and audio-visual solutions.\nFamiliarity with ITIL principles and IT service management practices.\nStrong analytical and problem-solving skills with the ability to work effectively as part of a team.\nWell-organized, adaptable, and capable of maintaining accurate documentation.\nWilling to work outside regular business hours when required.","description_format":"text","description_chars":1975,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-07T06:35:23Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.815,"p_room":0.75,"age_days":13,"expected_fill_days":18,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ernst-young-cbs-it-support-associates-non-client-serving","json_url":"https://alion.io/job/ernst-young-cbs-it-support-associates-non-client-serving.json","meta":{"generated_at":"2026-10-20T11:46:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fernst-young-cbs-it-support-associates-non-client-serving"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fernst-young-cbs-it-support-associates-non-client-serving"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fernst-young-cbs-it-support-associates-non-client-serving"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ernst-young-cbs-it-support-associates-non-client-serving\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fernst-young-cbs-it-support-associates-non-client-serving"}]}