{"id":2156467,"url":"https://alion.io/job/ernst-young-consulting-managed-services-sap-ops-delivery-manager","title":"Consulting - Managed Services - SAP Ops & Delivery Manager","company":{"id":2859,"name":"EY","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":139100,"max":254900,"currency":"USD","period":"year","gross":null,"usd_annual":254900},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-09T02:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T05:46:30Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Location: Anywhere in Country\nAt EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.\nTechnology - Operations & Service Delivery - Support Services - SAP Delivery Manager\nEY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.\nThe opportunity\nIn our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.\nThis role blends SAP Managed Services Team Management/Account Management with hands-on functional ownership, requiring both people management excellence and deep SAP functional expertise in at least one core business domain.\nYour key responsibilities\nIn this role, you will spend your time across various critical responsibilities, including:\n\n Delivering quality support and resolving issues within the context of key business processes.\n\n Providing hands-on SAP functional leadership and issue resolution within one primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order-to-Cash).\n\n Contributing to initiatives that drive continuous improvement and standardization.\n\n Ensuring adherence to service level agreements and operational level agreements established by service delivery.\n\n Leading and managing cross-location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.\nServing as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.\nPartnering closely with client stakeholders to align SAP operations with business outcomes and value realization.\nYou will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.\nSkills and attributes for success\nTo excel in this role, you should possess the following skills and experience:\n\n Experience with SAP ERP systems either functional or technical, preferably S/4HANA, RISE and/or GROW.\n\n Strong hands-on SAP functional expertise in at least one core area: Finance & Controlling (FICO), Supply Chain (SCM), Procurement, or Order-to-Cash (OTC).\nExperience managing SAP delivery teams, offshore experience, and driving offshore delivery.\nProven ability to lead, coach, and develop globally distributed teams (onshore, nearshore, offshore).\n\n Strong customer orientation and experience in customer support operations.\n\n Proficiency in application management ITIL processes and technology service management.\n\n Excellent communication skills, with the ability to build and manage relationships effectively.\n\n Critical thinking and complex problem-solving abilities.\nTo qualify for the role, you must have\n\n A Bachelor’s degree (4-year degree).\n\n Typically, no less than 5-7 years of relevant experience in SAP Operations, running SAP projects, or both.\n\n Expertise in Application Management is essential.\n\n Demonstrated experience in SAP Managed Services or AMS operating models.\n\n Knowledgeable of Agile terminology and Agile methods.\n\n Strong customer orientation and experience in Customer Support Operations are required.\n\n A solid understanding of Data Delivery and Management is necessary.\n\n Proficiency in Stakeholder Management is important.\n\n Familiarity with Technology Ecosystem Operations is crucial.\n\n Experience in Technology Service Management is necessary.\n\n Strong Troubleshooting and Triage skills are expected.\n\n Excellence in Building and Managing Relationships is essential.\n\n The ability to establish Client Trust and Value is crucial.\n\n Strong communication skills, particularly in Communicating With Impact, are required.\n\n Digital Fluency is a key requirement for this role.\n\n Emotional Agility is important for navigating complex situations.\n\n Proficiency in Hybrid Collaboration is valued.\n\n Strong Complex Problem-Solving abilities are essential.\n\n Critical Thinking skills are necessary for success in this role.\n\n A focus on Driving Outcomes is required.\n\n Learning Agility to adapt to new challenges is important.\nIdeally, you’ll also have\n\n Experience in managing technology projects and post-transition support.\n\n A proven track record of delivering quality support in a fast-paced environment.\n\n Familiarity with automation tools and continuous improvement methodologies.\n\n Experience balancing people leadership responsibilities with hands-on SAP functional delivery.\nWhat we look for\nWe seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively. They are trusted SAP leaders who can both lead teams and deeply engage in SAP functional problem-solving when needed.\nWhat we offer you\nAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.\nWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $139,100 to $254,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $166,900 to $289,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.\nJoin us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.\nUnder our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nAre you ready to shape your future with confidence? Apply today.\nEY accepts applications for this position on an on-going basis.\nFor those living in California, please click here for additional information.\nEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.\nEY | Building a better working world\nEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.\nEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.\nEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.\nEY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.\nEY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at .","description_format":"text","description_chars":9634,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible vacation policy"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-09T06:47:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.843,"p_room":0.75,"age_days":21,"expected_fill_days":25,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":254900,"is_top_pay":true},"html_url":"https://alion.io/job/ernst-young-consulting-managed-services-sap-ops-delivery-manager","json_url":"https://alion.io/job/ernst-young-consulting-managed-services-sap-ops-delivery-manager.json","meta":{"generated_at":"2026-10-30T06:40:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2859},"rest":"https://alion.io/mcp/rest/get_company?id=2859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fernst-young-consulting-managed-services-sap-ops-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fernst-young-consulting-managed-services-sap-ops-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fernst-young-consulting-managed-services-sap-ops-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ernst-young-consulting-managed-services-sap-ops-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fernst-young-consulting-managed-services-sap-ops-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2156467}},{"tool":"search_jobs","arguments":{"company":"ey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2156467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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