{"id":1497060,"url":"https://alion.io/job/ernst-young-microsoft-crm-technical-manager","title":"Microsoft-CRM Technical-Manager","company":{"id":2859,"name":"Ernst & Young","domain":"ey.com","url":"https://alion.io/company/ey-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"C#","optional":false},{"name":"Copilot Studio","optional":false},{"name":"JavaScript","optional":false},{"name":"SSIS","optional":false}],"status":"live","first_seen_at":"2026-09-30T02:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-03T19:40:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.\nAI Business Solutions - Dynamics CRM Technical Manager Specialized:\nAt EY, we’re all in to shape your future with confidence.\nWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.\nJoin EY and help to build a better working world.\nAbout Global Delivery Services\nGlobal Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.\nOur journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.\nClient service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.\nEnablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.\nOur innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.\nThe Opportunity\nWe are looking for a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives, drive technical excellence, and manage high-performing delivery teams. This role combines strategic oversight, architecture leadership, and people management to deliver scalable, high-quality solutions that enable business transformation.\nYour Key Responsibilities\nLead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business objectives and industry best practices.\nOwn end-to-end delivery across D365 modules such as Sales, Customer Service, Marketing, and Field Service, with accountability for quality and outcomes.\nManage and mentor a team of developers, leads, and technical consultants, providing direction, performance feedback, and career development support.\nCollaborate closely with functional consultants, architects, and business stakeholders to translate complex business requirements into robust technical solutions.\nOversee development of custom plugins, workflows, integrations, and extensions using C#, JavaScript, Dynamics 365 SDK, and Power Platform technologies.\nEstablish and enforce development standards through code reviews, design governance, testing strategies, and solution validation.\nDrive solution scalability, security, and performance by overseeing system architecture, integration patterns, and optimization efforts.\nManage project timelines, budgets, scope, and resource utilization to ensure on-time and within-budget delivery.\nDevelop and maintain technical documentation including architecture diagrams, integration designs, and deployment standards.\nAct as a senior technical advisor to stakeholders, clearly articulating risks, trade-offs, and recommendations.\nResponsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.\nAccountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.\nSkills and attributes for success\nStrong leadership experience managing technical teams in Dynamics 365 and Power Platform delivery environments.\nDeep expertise in Microsoft Dynamics 365 CRM customization, extensibility, and solution architecture.\nSolid hands-on understanding of C#, JavaScript, HTML, CSS, and integration patterns (Azure and Power Platform).\nProven experience delivering complex, enterprise-scale CRM implementations.\nStrong grasp of Agile delivery models, estimation, planning, and governance.\nExcellent stakeholder management, communication, and executive-level presentation skills.\nStrategic mindset with strong problem-solving, decision-making, and prioritization capabilities.\nDeveloped and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences.\n>\nThe following skills and experiences are preferred and will be considered an advantage:\nPower Pages\nCanvas Apps and Model-Driven Apps (Code Apps)\nPCF (PowerApps Component Framework) Controls\nIntegrations using Azure Functions, Azure Logic Apps, and Azure Service Bus\nData Migration using SSIS (KingswaySoft) and Azure Data Factory\nCopilot Studio\nDynamics 365 Project Operations\nDynamics 365 Field Service\nDynamics 365 Contact Center\n>\nBachelor’s degree in Computer Science, Information Technology, or a related field.\nMinimum of 7+ years of experience in Microsoft Dynamics 365 CRM development and implementation, with at least 1 year in a managerial or leadership role.\nStrong understanding of CRM data models, security, compliance, and enterprise integration patterns.\nExperience managing budgets, delivery risk, and resource planning for complex programs.\nMicrosoft Dynamics 365 and/or Power Platform certifications are preferred.\nDemonstrated ability to build, lead, and retain high-performing technical teams.\nWhat we offer you\nAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.\nAre you ready to shape your future with confidence? Apply today.\nTo help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.\nOur Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.\nProfessional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.\nPeople and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.\nBenefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.\nHow to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.\nSuccessful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.\n“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.\nEY | Building a better working world\nEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.\nEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.\nWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.","description_format":"text","description_chars":9140,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-30T02:21:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:21","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ernst-young-microsoft-crm-technical-manager","json_url":"https://alion.io/job/ernst-young-microsoft-crm-technical-manager.json","meta":{"generated_at":"2026-10-04T00:08:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":62,"day_limit":5000,"remaining_today":4938,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}