{"id":3952642,"url":"https://alion.io/job/eroad-senior-installer-2","title":"Senior Installer","company":{"id":2562335,"name":"EROAD","domain":"eroad.com","url":"https://alion.io/company/eroad-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T05:02:38Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T05:02:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT THE COMPANY\nEROAD is a global fleet management technology company, providing GPS tracking, dashcams, compliance and safety tools to fleet operators, and it's growing its regional field operations team with a Senior Installer to own and upskill its third-party installer network across an assigned state or region.\nWHAT YOU'LL DO\nAs the regional technical authority for EROAD hardware, you will divide your time between hands-on installations and providing coaching, auditing, and support to our installer network, ensuring the highest standards of quality and safety.\nAct as the go-to technical expert for EROAD hardware installations across your region.\nProvide phone and email support to installers and customers on technical issues.\nProduce SOP documentation and training materials, and deliver re-education on new products, rework and best practice.\nCoach and guide installer partners, building strong working relationships with installers and customers.\nAudit installation quality across the network and drive corrective actions where standards slip.\nLead on health and safety advocacy, escalate risk and manage cost and process improvements.\nSupport new installer onboarding alongside the Installation Manager and Director of Field Operations and keep track of installer qualification documentation.\nTravel regionally to visit installer sites as needed\nWHAT YOU NEED\nWe're after someone with hands-on auto-electrical depth and the people skills to guide a network rather than manage it top-down.\nCertified auto electrician with solid hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology\nAround 5 years of auto-electrical or similar trade experience\nAround 3 years working with subcontractors or customers in a coordination or support capacity\nEnd-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment\nStrong coaching, training and stakeholder management skills with both installers and customers\nConfidence producing SOP documentation and training or education materials\nAuditing, communication and relationship-building skills across a dispersed network\nExperience managing safety-critical environments and leading corrective actions\nRelationship-based coordination experience with subcontractors is just as valued as formal people-management experience\nWHY JOIN\nThis role gives you a clear path from Senior Installer into Installation Manager and ultimately Director of Field Operations, backed by a high-growth, publicly listed tech company that invests in its people.\nBe part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA\nWork alongside a talented and collaborative team\nContinuous learning support, including EAP offerings and AI tooling\nCompetitive salary and benefits package","description_format":"text","description_chars":2876,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Software","Transportation & Logistics","Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-09T05:02:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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