{"id":4274011,"url":"https://alion.io/job/esab-technical-advanced-technology-solutions-manager-canada","title":"Technical Advanced Technology Solutions Manager, Canada","company":{"id":1998021,"name":"ESAB","domain":"esab.com","url":"https://alion.io/company/esab-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-13T18:34:28Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Job Description:\nFounded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine™.\nWe are looking to hire a Technical Application Engineer, Robotics to support our ESAB Canada Region.\nThe Technical Advanced Technology Solutions Manager, Canada is responsible for leading the successful deployment, application, service, and support of the ATS portfolio across Canada. This role serves as the primary technical interface between customers, channel partners, integrators, and internal teams, ensuring customers achieve maximum value from their ATS portfolio investments.\nThe position combines technical leadership, customer engagement, application engineering, aftermarket support, and service coordination to drive customer success throughout the entire solution lifecycle. Key industries include agricultural equipment, construction equipment, automotive, metal fabrication, heavy manufacturing and cladding.\nThe Advanced Technical Solutions Manager works closely with major end users, partners, and internal stakeholders to develop application strategies, manage technical projects, resolve complex operational challenges, and identify opportunities for system optimization, upgrades, and continuous improvement. The Technical ATS Canada reports to the Commercial ATS Canada.\nPrimary Responsibilities\nTechnical Applications & Solution Development\nLead the technical assessment, application development, and implementation of robotic and digital manufacturing solutions throughout Canada.\nDevelop and validate application concepts that address customer production, quality, safety, and operational requirements.\nSupport customer evaluations, proof-of-concept activities, feasibility studies, and technical demonstrations.\nProvide expertise on the full ATS technologies.\nCollaborate with commercial, engineering, product management, and regional teams to deliver optimized customer solutions.\nIdentify opportunities for process improvements, retrofit solutions, and technology adoption.\nService & Customer Support Leadership\nAct as the primary escalation point for technical service and support issues across Mexico.\nCoordinate troubleshooting activities and corrective actions with service teams, integrators, and customers.\nDrive resolution of complex technical issues while minimizing customer downtime.\nMonitor service performance, customer satisfaction, and support metrics to ensure high-quality service delivery.\nDevelop and execute customer support plans for strategic accounts and key installations.\nPromote preventative maintenance, lifecycle management, software updates, and aftermarket support programs.\nCustomer Relationship Management\nBuild and maintain strong relationships with customers, integrators, distributors, and strategic partners.\nProvide technical guidance and consultative support throughout the customer journey.\nConduct regular customer reviews to identify performance improvement opportunities and future business needs.\nCollect and communicate customer feedback, technical requirements, and market insights to internal teams.\nSupport training initiatives to improve customer utilization and adoption of RDS solutions.\nProject & Implementation Management\nCoordinate installation, commissioning, startup, and acceptance activities for robotic and digital solutions.\nManage technical project execution in collaboration with sales, engineering, service, and partner organizations.\nEnsure projects are completed according to scope, quality standards, schedule, and customer expectations.\nSupport project risk assessment and mitigation planning.\nDevelop documentation, implementation plans, and technical reports as required.\nContinuous Improvement & Innovation\nAnalyze field performance data and customer feedback to identify improvement opportunities.\nSupport development of service offerings, aftermarket programs, and technical support processes.\nContribute to roadmap planning for upgrades, software enhancements, and retrofit opportunities.\nStay current on robotics, automation, and digital manufacturing technologies and industry trends.\nLead special projects and strategic initiatives as assigned.\nQualifications\nBachelor's degree in Engineering, Robotics, Mechatronics, Automation, Manufacturing, or a related technical field.\nMinimum of 2 years of experience in robotics, industrial automation, applications engineering, technical service, or customer support.\nExperience supporting industrial robotic systems and manufacturing automation solutions.\nStrong understanding of robotic welding, material handling, assembly automation, and digital manufacturing technologies.\nProven ability to troubleshoot and resolve complex technical and operational issues.\nStrong project management and customer-facing skills.\nExperience working with OEMs, system integrators, distributors, and manufacturing customers.\nExcellent communication and presentation skills in both technical and business environments.\nProficiency with Microsoft Office Suite, Dynamics CRM, Power BI, and project management tools.\nStrong analytical and problem-solving capabilities.\nEnglish and Spanish language proficiency required.\nKey Competencies\nTechnical Leadership\nApplications Engineering\nCustomer Success\nIndustrial Automation\nService Excellence\nProject Management\nProblem Solving\nStakeholder Management\nContinuous Improvement\nTeam Collaboration\nWorking Conditions\nCombination of office, manufacturing, customer-site environments and home-office.\nPersonal Protective Equipment (PPE) required when visiting manufacturing facilities.\nFrequent use of computers, diagnostic tools, and technical equipment.\nAbility to occasionally lift or move equipment and tooling as required.\nExposure to varying manufacturing and environmental conditions during customer visits.\nDomestic travel throughout Canada approximately 60-70%.\nOccasional international travel within North America to support customer projects, training, and regional 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