{"id":716606,"url":"https://alion.io/job/esalen-guest-services-representative-full-time-6-month-position","title":"GUEST SERVICES REPRESENTATIVE - Full Time (6 Month Position)","company":{"id":673460,"name":"Esalen Institute","domain":"esalen.org","url":"https://alion.io/company/esalen","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":45,"open_postings":11,"ghost_share":0.909,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2020-06-12T22:07:27Z","employer_posted_date":"2020-06-12","last_verified_at":"2026-11-04T22:50:23Z","board_verified":true,"closed_at":null,"days_open":2336,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":2335},"description":"At Esalen, we believe in the power of our potential -- both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 50 years ago, Esalen co-founders imagined a place inspired by Abraham Maslow’s psychology of peak experiences and Aldous Huxley’s belief in “human potentialities”, the unrealized capacities of our mind and body. Today we build on this legacy by creating deep connections in a world challenged by disconnection and isolation; reigniting awe and wonder to spark greater curiosity about ourselves and others; and asking the questions that can lead to transformative change both for an individual and society.\nEsalen isn’t just a place to work, it’s an invitation to help change the world.\nOVERVIEW\nThis full-time guest services representative position reports to the Guest Services Director and Supervisor(s). We are interested in someone that loves to work with people, to serve others, has a passion for understanding the details and a drive to make it better. Our team is responsible for the experience of our guests, from the initial reservation, to check-in, orientation, answering questions, booking massages, processing payments, Covid-19 screenings, maintaining our retail space, and supporting our guest and staff needs. \n Prior work experience at Esalen is essential, thus for consideration, the candidate must be a graduate of Esalen’s 3 month REEP program or a current staff member who has been employed for at least three months.\nKEY RESPONSIBILITIES\nShifts will be split between the Front Desk and the Gate. May include overnight shifts.\nProviding exceptional customer service, welcoming and supporting our guests, faculty and staff with kindness and respect, review incoming requests, answer phones, manage guest complaints using trauma-informed language\nAssist with onboarding and training new team members \nWorking with other departments to ensure all guests and faculty communications are documented\nOrganize all check-in materials for visiting guests, faculty, scholarship recipients, and staff enrolled in workshops.\nCompleting Daily checklist; includes call and email queue management system, massages booking, online retail purchases, stocking, and daily shift notes. \nStrong knowledge of the reservation PMS (property management system), massage booking software, and retail management software\nTroubleshoot and problem solve guest and faculty concerns, communicate the problem/solution results in shift notes and in the PMS\nWork closely with all team members to review our Guest Services processes to ensure effectiveness, efficiency and high quality guest service. Requires the ability to collaborate well with others, collect ideas, and formulate and recommend improvement plans.\nGate shift duties will include but not limited to: checking in staff, guests and faculty, parking management, conduct property patrols and facilitate guest support.\nMonitor all campus entrances, radio traffic monitoring, emergency response management, provide First Aid support, CPR certified, emotional support for those in shock or crisis, conflict prevention and resolution\nQUALIFICATIONS\nAt least 2-3 years Customer Service experience, with a passion for exceptional service\nCustomer Reservations experience and exceptional phone manner\nStrong communication skills and boundary setting ability\nAbility to make effective decisions and deal compassionately with difficult situations\nProven team player, maintaining healthy relationships with co-workers, other departments and guests\nAbility & willingness to train new team members\nSelf motivated, responsible, open to receive guidance, and be able to provide feedback with care and respect\nDetail & solution oriented, highly organized, and proficient in seeing a project through to completion.\nExperience with reviewing business procedures, finding and recommending improvements that provide a quality guest experience, and efficient and effective ways of operating.\nStrong computer skills - Able to work with Microsoft Office Suite, Google Suite, Adobe\nFLEXIBILITY\nEsalen functions best when all staff work toward the common mission of encouraging everyone to reach our highest human potential. With this goal in mind, this job description is not intended to cover or contain an all-encompassing listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice based on Esalen’s and your team’s needs.\nCOMPENSATION\n6 Month position\nWage range $18.50-$21/hour\nFull Time - 40 Hours/week\n Housing available on-site (residential fee charged)\n All meals provided\nThe pay for this position is commensurate with experience. Esalen gives teammates access to an extensive range of daily experiential classes (yoga, dance, tai chi, and meditation), and ongoing in-house education and training programs. In alignment with Esalen’s mission in advancing human potential, staff are encouraged to engage in a wide range of personal and professional development programs designed by Esalen faculty and staff.\nCERTIFICATION\nREEP Apprentices have the opportunity to earn an Esalen certification over their 6 month contract that highlights the departmental core competencies and transferable skills fulfilled, and acknowledges the hours spent engaging in professional and personal development. The certification process honors individual learning tracks, giving participants credit for their holistic engagement in Esalen’s educational community, and celebrates a graduation point with a capstone project.","description_format":"text","description_chars":5654,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Continuing Education","Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-09-11T06:12:15Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":2335,"expected_fill_days":28,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/esalen-guest-services-representative-full-time-6-month-position","json_url":"https://alion.io/job/esalen-guest-services-representative-full-time-6-month-position.json","meta":{"generated_at":"2026-11-05T03:38:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673460},"rest":"https://alion.io/mcp/rest/get_company?id=673460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesalen-guest-services-representative-full-time-6-month-position"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesalen-guest-services-representative-full-time-6-month-position"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesalen-guest-services-representative-full-time-6-month-position"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esalen-guest-services-representative-full-time-6-month-position\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesalen-guest-services-representative-full-time-6-month-position"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":716606}},{"tool":"search_jobs","arguments":{"company":"esalen.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":716606},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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