{"id":3306667,"url":"https://alion.io/job/esentire-senior-technical-account-manager-2","title":"Senior Technical Account Manager","company":{"id":58301,"name":"eSentire","domain":"esentire.com","url":"https://alion.io/company/esentire","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ISO 27001","optional":false},{"name":"SIEM","optional":false}],"status":"live","first_seen_at":"2026-10-26T04:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T14:28:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About eSentire \neSentire is a leader in Controlled Autonomy SecOps, protecting 2,000+ organizations across 35+ industries around the world. Founded in 2001, the company’s Controlled Autonomy SecOps operating model pairs agentic AI operatives with engineered human-judgment controls, delivering expert-depth security outcomes at machine speed without ceding accountability to opaque automation. Powered by the unified agentic AI Atlas Platform, eSentire’s Atlas AI + 24/7 expert human SOC coverage delivers offensive capabilities that preempt exposures before attackers do, detect, and respond to stop threats in real time.\nWe protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry. \n\nAbout the Role:\nAs a Senior Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of strategic and complex customers. You lead business and technical conversations independently, up to VP and C-level, and partner with a dedicated Account Manager on commercial matters and account planning. You ensure every customer in your portfolio realizes the full security value of eSentire's Atlas AI MDR platform - measurably and consistently.\n\nYou will lead all technical cadences: onboarding, platform optimization, security reviews and incident response, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance. You will also coach junior TAMs and help shape how the TAM team operates.\n\nResponsibilities:\nServe as the primary technical point of contact and trusted advisor to top accounts, including VP/C-level stakeholders, maintaining a Customer Success Plan that tracks measurable security outcomes.\nLead technical check-ins, platform reviews, and Quarterly Service Reviews, independently leading discussions on service performance and escalation handling. Proactively monitor account health and mitigate risk before it escalates.\nIndependently deliver the Architecture Review and advise on service configuration and architecture for complex environments\nOwn complex and high-severity technical escalations end-to-end, coordinating across SOC, Product, and Engineering\nGuide customers through onboarding and ongoing optimization across their full tech stack (SIEM, EDR, XDR, cloud, identity)\nDeliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity\nLead customer-facing communication during active incidents, partnering with the SOC on post-incident maturity\nAssess risk and opportunity across your book of business, identify churn risk early, and build and execute a strategy against plan; work with Account Management peers on account planning for top accounts and influence renewal and expansion outcomes\nReport on key outcome metrics: detection efficacy, threat disruption rates, and Mean time to Contain (MTTC)\nCoach and mentor junior TAMs; contribute to the knowledge base, internal processes and playbooks; and lead cross-functional initiatives such as product feedback and GTM alignment\n\nRequirements:\nLocation Note: We are currently prioritizing candidates located in the Pacific or Mountain Time Zones.\nRequired\n8+ years in customer success, technical support, technical account management, or a related IT/security role\nStrong confidence managing strategic or complex accounts\nDeep understanding of advanced SOC workflows, incident response, and investigation processes, plus SIEM, EDR/XDR, cloud security, and identity threats\nAbility to speak credibly to a customer's broader security program and where eSentire fits\nExpert knowledge of eSentire's platform and service portfolio\nAbility to communicate technical complexity to any size audience, including executive stakeholders, equally well in a CISO briefing and a deep-dive configuration session\nHigh autonomy and organizational discipline across a complex, multi-account portfolio.\nOne advanced professional industry certification or SANS training (e.g., CISSP, CISM, GIAC); to be obtained if not held\n\nPreferred\nFamiliarity with NIST, MITRE ATT&CK, or ISO 27001\nExperience with CRM platforms (e.g., Salesforce, Gainsight) and security monitoring tools\nBachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field\n\nThis posting is for an existing vacancy\nCompensation Range\nThe expected base salary range for this role is $100,000-$110,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.\n\nOur Culture and Values\nWe celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.\n\nTotal Rewards\nWe believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:\nWe reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan\nCompetitive benefit program\nPaid parental leave\nMatching RRSP or 401K program for retirement savings\nCompetitive employee referral bonus\nArtificial Intelligence (AI) Notice:\nAs part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team\nAccommodationIf you have any accessibility requirements during the recruitment process, please reach out to our HR team at  and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.\nIt's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate “esentire.com\" email addresses, never from a public email address.","description_format":"text","description_chars":6616,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response"],"lifecycle":[{"event":"open","at":"2026-10-27T01:40:40Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":89,"reasons":["conf:0","agency","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/esentire-senior-technical-account-manager-2","json_url":"https://alion.io/job/esentire-senior-technical-account-manager-2.json","meta":{"generated_at":"2026-10-28T17:21:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58301},"rest":"https://alion.io/mcp/rest/get_company?id=58301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesentire-senior-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesentire-senior-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesentire-senior-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esentire-senior-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesentire-senior-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3306667}},{"tool":"search_jobs","arguments":{"company":"esentire.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3306667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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