{"id":2165593,"url":"https://alion.io/job/eset-channel-sales-engineer","title":"Channel Sales Engineer","company":{"id":44798,"name":"ESET","domain":"eset.com","url":"https://alion.io/company/eset","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":118000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1530},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ESET","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-12T00:51:33Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Summary\nThe role serves as a key technical bridge between the Japanese market and ESET global teams, supporting partners and customers through technical consultations, solution design, product demonstrations, troubleshooting, and enablement. The successful candidate will work closely with Sales, Product Management, Customer Care, Technical Support, and Product Marketing teams at ESET HQ, helping partners drive adoption of ESET cybersecurity solutions, including MDR, XDR, and managed security services.Job description\nKey Responsibilities\nPartner Technical Enablement\nProvide technical pre-sales support to strategic channel partners, distributors, MSPs, and resellers.\nConduct product presentations, demonstrations, workshops, webinars, and technical training sessions.\nSupport partners in identifying customer requirements and recommending appropriate ESET solutions.\nDevelop and localize technical documentation, deployment guides, best practices, and sales enablement materials.\nSupport partner technical certification and competency development initiatives.\nSolution Consulting & Sales Support\nWork closely with the Sales team to support customer and partner opportunities throughout the sales cycle.\nDesign and present cybersecurity architectures and solution proposals.\nAssist partners and customers with Proof of Concept (PoC) planning, execution, and evaluation.\nProvide technical guidance during customer onboarding, deployment, and migration projects.\nSupport upsell and cross-sell opportunities through technical consultations.\nHQ Collaboration & Technical Escalation\nAct as a primary technical liaison between Japanese partners/customers and ESET global teams.\nCollaborate closely with Product Management, Customer Care, Security Monitoring, Technical Support, and Product Marketing teams.\nCoordinate technical escalations and facilitate resolution of complex customer issues.\nProvide feedback from the Japanese market to influence product improvements and future roadmap discussions.\nParticipate in regular technical discussions, project reviews, and cross-functional meetings conducted in English.\nCloud, MDR & Security Service Adoption\nSupport the adoption and deployment of ESET cloud-based platforms and services.\nDrive technical enablement for MDR, EDR, XDR, and Managed Security Service offerings.\nAssist partners in developing cybersecurity service offerings utilizing ESET technologies.\nSupport migration projects from on-premises environments to cloud-based solutions.\nIdentify opportunities to improve customer retention and increase product adoption.\nIndustry Engagement\nRepresent ESET at partner events, cybersecurity conferences, seminars, and industry activities.\nDeliver technical presentations to customers, partners, and industry audiences.\nMaintain strong awareness of industry trends, competitive solutions, emerging threats, and cybersecurity technologies.\nQualifications\nRequired\n Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field, or equivalent experience.\n 5+ years of experience in Pre-Sales Engineering, Solutions Engineering, Technical Account Management, or related technical customer-facing roles.\nStrong understanding of cybersecurity technologies and architectures.\nExperience supporting channel partners, distributors, MSPs, or reseller ecosystems.\nExcellent presentation, communication, and technical training skills.\nStrong troubleshooting and problem-solving capabilities.\nBusiness-level Japanese and professional-level English communication skills (written and verbal).\nAbility to lead technical discussions with both Japanese customers and global stakeholders.\nPreferred\nExperience with Endpoint Security, EDR, XDR, MDR, Threat Intelligence, or Managed Security Services.\nExperience working in multinational organizations.\nExperience collaborating with Product Management or technical HQ teams.\nSecurity-related certifications such as CISSP, Security+, CEH, GIAC, Microsoft Security, or equivalent.\nKnowledge of cloud platforms and SaaS security technologies.\nExperience developing technical enablement programs for channel partners.\nSuccess Profile\nThe ideal candidate is a technically skilled cybersecurity professional who can effectively communicate complex topics to both business and technical audiences. This individual will be comfortable working across cultures, collaborating with global teams in English, and helping channel partners deliver successful cybersecurity outcomes for customers throughout Japan.\n主な業務内容\nパートナー向け技術支援\nキヤノンマーケティングジャパン、キヤノンITソリューションズ、および販売パートナーに対する技術支援\n製品説明会、ウェビナー、ハンズオントレーニングの企画および実施\n顧客要件に応じた技術提案およびソリューション設計支援\n技術資料、導入ガイド、ベストプラクティス資料などの作成およびローカライズ\nパートナー認定取得や技術スキル向上プログラムの支援\nセールスおよびソリューション提案支援\n営業チームと連携した提案活動の技術支援\nサイバーセキュリティソリューションの設計および提案\nPoC (Proof of Concept)の企画・実施・評価支援\nアップセルおよびクロスセル機会創出に向けた技術コンサルティング\n本社との技術連携・エスカレーション対応\n日本国内パートナー・顧客と、ESET本社との技術窓口として活動\nProduct Management、Customer Care、Security Monitoring、Technical Supportチームとの連携\n高度な技術課題やエスカレーション案件の推進および解決支援\n日本市場からのフィードバックの収集および本社への提言\n英語による技術会議、案件レビュー、プロジェクトミーティングへの参加\nクラウド・MDRサービス推進\nESET PROTECTを中心としたクラウドソリューションの導入支援\nMDR, EDR, XDR, Threat Intelligenceなどの提案活動支援\nパートナーによるマネージドセキュリティサービス提供の技術支援\nオンプレミス環境からクラウド環境への移行支援\n顧客維持およびサービス利用拡大のための技術支援\nマーケット啓発活動\nセミナー、展示会、パートナーイベントなどへの登壇\n技術プレゼンテーションおよびデモンストレーションの実施\nサイバーセキュリティ市場動向、競合製品、脅威動向の継続的な調査・情報発信\n応募資格\n必須要件\nIT、情報システム、サイバーセキュリティ関連分野の学位、または同等の実務経験\nプリセールス、セールスエンジニア、ソリューションエンジニア、テクニカルアカウントマネージャー等の経験（目安5年以上）\nサイバーセキュリティまたはITインフラに関する知識\nパートナービジネス、代理店ビジネス、販売チャネル支援経験\n優れたプレゼンテーション能力およびコミュニケーション能力\n日本語によるビジネスコミュニケーション能力\n英語によるビジネスコミュニケーション能力（会議参加、技術説明、メール対応を含む）\n日本国内顧客および海外ステークホルダーとの技術的な折衝経験\n歓迎要件\nEndpoint Security、EDR、XDR、MDR、Threat Intelligence領域での業務経験\nサイバーセキュリティベンダーでの勤務経験\n多国籍環境における業務経験\nProduct Managementや開発組織との協業経験\nSaaS、クラウドサービスに関する知識\nCISSP、Security+、CEH等のセキュリティ資格保有者\nパートナー向け技術イネーブルメントの経験\n求める人物像\n技術的な内容を分かりやすく説明できる方\nパートナーや顧客との信頼関係を構築できる方\n日本市場のニーズを理解し、本社へ適切に伝えられる方\n自ら課題を発見し、関係者を巻き込みながら解決できる方\n英語によるグローバルコミュニケーションを積極的に行える方\n#LI-KP1 #LI-Hybrid #mid\nBenefits\nFamily\nSupports work/family balance\nTime to recharge: Various leave policies to support all of life’s big moments\nOffice\nPension scheme: Attractive 401K rates in saving up for later years\nCentrally located: Located right in the heart of Shinagawa\nOther\nHybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers from around the world\nFuel your growth: Access to world-class learning platforms and development opportunities\nPrimary location\nTokyoAdditional locations\nTime type\nFull time","description_format":"text","description_chars":6524,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Hybrid 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