{"id":3388019,"url":"https://alion.io/job/eset-technical-support-engineer-ii-2","title":"Technical Support Engineer II","company":{"id":44798,"name":"ESET","domain":"eset.com","url":"https://alion.io/company/eset","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":15,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ESET","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T08:40:51Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T17:01:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Summary\nA Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products.The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.\nThe employee is an expert in at least one product in which he has in-depth knowledge.\nHe or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products.\nJob description\nFUNCTIONAL RESPONSIBILITIES AND DUTIES\nProvide technical support to customers, partners and resellers for ESET products.\nBe an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior.\nDocument, process and analyse incoming customer requests through all communication channels.\nGather relevant information based on requests from higher level support and implemented processes.\nQualify and escalate undocumented issues to next level support teams according to defined processes and procedures.\nPerform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures.\nPerform enhanced troubleshooting.\nBecome familiar with existing products and their components as well as with the tools,\nprocesses and procedures that are relevant for the team.\nConsult the superior on problems and risks in a timely manner.\nContinuously develop technical knowledge and skills.\nCarry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTS Education:\nCompleted IT-related education or equivalent qualification Experience:\nYears of work experience: 2\nExperience in Cybersecurity\nKnowledge in Computer Networking Knowledge: • Very good theoretical and practical knowledge in the IT environment • Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software • High analytical skills and structured way of working\n#LI-KP1 #LI-Hybrid #associate\nBenefits\nHealth & well-being\nGym perks: Subsidized gym membership to release endorphins at one of Australia’s premium gyms\nFamily\nTeam sprit & recognition: Regular cohesive, team-events that bring everyone together\nTime to recharge: Generous leave policies for vacations and all of life’s big moments\nOffice\nModern office perks: World-class facilities that recharges the body, mind and soul\nCentrally located: Located right in the heart of Sydney’s CBD, amidst greenery and mouth-watering food options\nOther\nHybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers\nFuel your growth: Access to world-class learning platforms and development opportunities\nPrimary location\nSydneyAdditional locations\nTime type\nFull time","description_format":"text","description_chars":2842,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-28T08:40:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":50,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/eset-technical-support-engineer-ii-2","json_url":"https://alion.io/job/eset-technical-support-engineer-ii-2.json","meta":{"generated_at":"2026-10-29T20:15:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44798},"rest":"https://alion.io/mcp/rest/get_company?id=44798"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feset-technical-support-engineer-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feset-technical-support-engineer-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feset-technical-support-engineer-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eset-technical-support-engineer-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feset-technical-support-engineer-ii-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3388019}},{"tool":"search_jobs","arguments":{"company":"eset.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3388019},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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