{"id":3795220,"url":"https://alion.io/job/esewa-chief-operating-officer","title":"Chief Operating Officer","company":{"id":62546,"name":"eSewa","domain":"esewa.com.np","url":"https://alion.io/company/esewa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"f1soft.com","ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lalitpur, Nepal"],"countries":["NP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T09:03:33Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T09:03:33Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"eSewa invites applications for the position of Chief Operating Officer (COO), reporting directly to the CEO. The COO will lead the company’s payment operations, customer service, and administrative functions; translate organizational priorities into actionable operational plans; strengthen service delivery and internal controls; and drive productivity through process optimization, automation, and effective resource utilization.\nQualification and Experience\nMaster’s degree in Management, Finance, Technology or a related discipline.\nAt least 12 years of relevant experience in banking, financial services, payments or fintech, including 5 years leading large operational teams or multiple departments.\nDemonstrated experience in payment operations, reconciliation, settlement, customer service and operational risk management.\nStrong understanding of digital payments, banking processes, internal controls and applicable regulatory requirements.\nProven ability to improve processes, deliver automation, manage incidents and support business continuity.\nStrong leadership, analytical, communication and stakeholder management skills, with budgeting and resource management capability.\nJob Description\nTranslate company strategy into operational plans, service targets, and clear departmental accountabilities.\nContribute to business planning, budgeting and capacity forecasting with the CEO, Finance and other leadership teams.\nLead payment operations, service activation and transaction exception resolution within approved procedures and authority.\nOversee assigned reconciliation, settlement preparation, refunds and recoveries; resolve outstanding differences with Finance.\nLead customer and merchant support across channels; improve complaint resolution, service quality and customer satisfaction.\nOversee routine KYC verification, account services and assigned payment disputes, with documented approvals and escalation of sensitive cases.\nStrengthen operational controls, segregation of duties and corrective actions; track errors, losses and control weaknesses.\nCoordinate with Risk and Compliance, Security and Finance on fraud containment, regulatory matters and customer-fund exposure.\nLead operational incident response, business continuity and recovery testing; address root causes of recurring service failures.\nDrive process improvement and automation to improve productivity, service delivery and cost efficiency.\nAssess operational readiness for new products and services, covering capacity, support, controls, reconciliation and settlement.\nManage administration, procurement administration, assets, workplace safety, supplier performance and device stock and logistics.\nControl assigned budgets, monitor service costs and resource use, and align staffing and deployment with operational demand.\nManage operational relationships with banks, merchants and partners alongside commercial owners; resolve cross-functional dependencies.\nLead and develop department heads, strengthen accountability and succession, and report performance, risks and improvement priorities to the CEO.\nRequired Skills\nStrong operational leadership and decision-making\nStrategic planning and execution\nPayment operations and customer service management\nProcess improvement, automation, and operational efficiency\nRisk management, internal controls, and compliance\nPeople leadership and team management\nStrong analytical and problem-solving skills\nStakeholder management and effective communication\nBenefits of Working at eSewa\nWork directly with the CEO and leadership team to shape eSewa’s operational priorities and business performance.\nLead operations at scale, improving payment services and the experience of customers, merchants and partners across Nepal.\nWork within an established digital payments ecosystem, collaborating with banks, merchants and service partners.\nDrive improvements in automation, service quality and productivity across the business.\nGrow as an executive leader while developing teams and shaping a culture grounded in eSewa’s TIGER values.\nHow to apply?\nWe are always keen to meet energetic and talented professionals who would like to join\nour team. Click on the button below and submit your application to apply for the post.","description_format":"text","description_chars":4254,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-05T09:03:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["seen:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/esewa-chief-operating-officer","json_url":"https://alion.io/job/esewa-chief-operating-officer.json","meta":{"generated_at":"2026-11-08T21:37:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62546},"rest":"https://alion.io/mcp/rest/get_company?id=62546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesewa-chief-operating-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesewa-chief-operating-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesewa-chief-operating-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esewa-chief-operating-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesewa-chief-operating-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3795220}},{"tool":"search_jobs","arguments":{"company":"esewa.com.np","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3795220},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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