{"id":2428961,"url":"https://alion.io/job/esg-solutions-information-technology-support-specialist","title":"Information Technology Support Specialist","company":{"id":3787894,"name":"ESG Solutions","domain":"esgsolutions.com","url":"https://alion.io/company/esgsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:02:27Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:02:27Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"We are looking for a highly skilled, service-oriented IT Support Specialist to join our global IT team. In this role, you will be the go-to expert for technical support, ensuring smooth operations and an exceptional end-user experience across multiple regions.\nYou will diagnose and resolve technical issues, configure and install software, and provide clear, effective assistance across various platforms and devices. This position requires strong problem-solving skills, technical expertise, and a collaborative mindset.\n\nWhat You Will Do:\nEnd-User Support:\n· Provide Tier 1 and Tier 2 support for remote employees.\n· Troubleshoot issues with laptops, desktops, VPN, Microsoft 365, and mobile devices.\n· Handle onboarding/offboarding tasks.\n· Manage support tickets and participate in on-call rotation.\nInfrastructure & Cloud Support:\n· Assist with Windows Server, Active Directory, and basic network services.\n· Perform administrative tasks in AWS (EC2, IAM, S3).\n· Collaborate with System Administrators for cloud troubleshooting.\nSystem Monitoring & Documentation:\n· Conduct system health checks and software updates.\n· Maintain internal documentation.\n· Respond to alerts and resolve issues proactively.\nTeam Communication:\n· Coordinate with the IT team.\n· Participate in daily standups and cross-time zone communication.\n· Provide technical guidance to non-technical users.\nWhat You Will Bring:\n· Excellent communication skills in English (verbal and written).\n· Degree or diploma in IT or related field.\n· IT certifications (CompTIA A+/Network+, AWS Cloud Practitioner, Microsoft 365 Fundamentals).\n· 3+ years of IT support experience.\n· Strong knowledge of Windows OS and Microsoft 365.\n· Experience with Linux is an asset.\n· Proficiency with remote support tools and networking.\n· Familiarity with AWS services.\n· Excellent problem solving skills.\n· Experience in remote or international support environments.","description_format":"text","description_chars":1919,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-13T08:11:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["seen:7","win:early","comp:attention"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/esg-solutions-information-technology-support-specialist","json_url":"https://alion.io/job/esg-solutions-information-technology-support-specialist.json","meta":{"generated_at":"2026-10-20T07:24:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7870,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787894},"rest":"https://alion.io/mcp/rest/get_company?id=3787894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesg-solutions-information-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesg-solutions-information-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesg-solutions-information-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esg-solutions-information-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesg-solutions-information-technology-support-specialist"}]}