{"id":501806,"url":"https://alion.io/job/esker-customer-success-advocate","title":"Customer Success Advocate","company":{"id":52924,"name":"Esker","domain":"esker.com","url":"https://alion.io/company/esker","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53400,"max":77700,"currency":"USD","period":"year","gross":null,"usd_annual":77700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T14:06:35Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-30T21:33:13Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":63},"description":"Elevate the customer experience, drive operational excellence, and make a measurable impact.\nAre you energized by building relationships, solving complex challenges, and making customers genuinely excited about the tools they use every day? As aCustomer Success Advocate at Esker, you’ll be the trusted partner for 20+ customers-guiding them long after implementation and helping them get the absolute most out of their Esker solutions.\nYou’ll dive deep into how each customer uses our platform, spot opportunities to boost efficiency, and champion improvements that make their work-and ours-better. You’ll also take on our most technically sophisticated accounts, becoming a go-to expert and resource for colleagues and customers alike.\nKey Tasks/Duties:\nManage and deepen relationships with 20+ assigned accounts; use experience and judgement to take care of customers and strengthen relationships.\n\nProvide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.\n\nWork with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.\n\nReach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.\n\nMeasure customer utilization of installed solutions using established procedures.\n\nLearn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions.\n\nMaintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements.\n\nRecommend and support implementation of processes that improve team efficiency and customer satisfaction.\n\nPerform configuration changes and build reports.\n\nEssential Experience:\nBachelor's degree or equivalent experience in lieu of degree\n\n2+ years in customer service, customer training, or account management\n\nDemonstrates strong technical aptitude and is comfortable with tasks such as basic system configurations and setup setup\n\nStrong time management skills with the ability to prioritize effectively in a fast-paced environment\n\nExcellent written and verbal communication, with a knack for delivering complex information in an understandable way\n\nCreative and resourceful problem solver who takes initiative\n\nFamiliarity with Salesforce or other ERP/CRM platforms is a bonus\n\nWorking proficiency in Spanish or French is a plus\n\nAbility to travel up to 5% of working hours\n\nSalary Range: $53,400 - $77,700+ Incentive\nThis role may be filled at either the Associate or Professional level. The posted compensation range reflects both levels. Final leveling and compensation will be determined based on the selected candidate’s skills, experience, and qualifications.\nThisposting will closeon Friday, November 6th at 12CT.\nThe position is based in our Middleton, WI office and offers a hybrid work arrangement, with four days per week of in-person collaboration.\nEmployee Benefits\nStudent loan repayment assistance\n\nFlexible work schedule, summer hours, and work from home options\n\nProfit sharing options\n\nPaid time off for community outreach and volunteer opportunities\n\nYearly stipend for employee wellness, hobbies, or educational activities\n\nDog-friendly work environment\n\nCompetitive salary and benefits package\n\nCome as You Are\nEsker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. 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