{"id":2470833,"url":"https://alion.io/job/esm-lifeguard-team-leader","title":"Lifeguard Team Leader","company":{"id":77029,"name":"ESM","domain":"esm.ae","url":"https://alion.io/company/esm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50400,"max":56400,"currency":"AED","period":"year","gross":null,"usd_annual":15358},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T19:48:10Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T05:37:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Hamilton Aquatics is looking for an experienced and proactive Lifeguard Team Leader to lead and support our lifeguard team while ensuring a safe, efficient, and high-quality operational environment. This role is responsible for overseeing daily lifeguard operations, maintaining safety standards, supporting staff development, and ensuring compliance with company policies and procedures.\nThe successful candidate will play a key role in promoting a positive safety culture, delivering excellent customer service, and providing operational and administrative support to ensure the smooth day-to-day running of the business.\nKey Objectives\nSupervise the lifeguard team, monitor performance, provide feedback to the line manager, and identify areas requiring training, development, or skill checks.\nConduct regular quality assurance and safety checks, including Hamilton Bay site visits, pool checks, and operational equipment inspections, and document and report any concerns or required corrective actions.\nSupport lifeguards in resolving pool-related issues, ensure compliance with safety guidelines, and maintain a safe environment for swimmers, staff, and visitors.\nDeliver high-quality customer service by interacting with customers, addressing enquiries, and effectively resolving complaints.\nAssist with operational coordination, including scheduling, managing absences, attending monthly training sessions, and ensuring safe and legal transportation of lifeguards to site locations.\nReport operational concerns promptly to the line manager and provide guidance and emergency assistance as needed to uphold safety and service standards.\nAssist coaches with member communications relating to class relocations, cancellations, schedule changes, and other operational updates, ensuring professional and timely communication.\nSupport the Area Manager with administrative duties as required, including record keeping, reporting, and general operational administration.\nProvide customer service and administrative support during periods of lower operational activity, assisting with member enquiries and contributing to the smooth running of the business.\nSet of Required Skills, Knowledge and Behaviours\nDesired Qualifications\nQualified Pool Lifeguard\nFirst Aid qualification\nValid UAE Driving Licence\nDesired Experience\nProven experience in a lifeguard leadership role with administrative responsibilities\nMinimum of 2 years' experience in lifeguarding\nJob-Specific Knowledge & Skills\nExcellent time management skills\nAbility to maintain confidentiality\nStrong problem-solving skills\nAbility to multitask effectively\nEffective communication skills, both verbal and written\nStrong customer service skills with the ability to professionally manage member enquiries and communications\nExcellent written and spoken English\nProficiency in administrative tasks, record keeping, and general office support\nAbility to communicate clearly and professionally with customers, coaches, and internal stakeholders\nWhat We Offer\nA competitive salary package\nAnnual flight allowance\nPrivate medical insurance\nEnd of service benefit\nAccess to lifestyle 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